Dura Digital
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Dura Digital is a company founded by Fernanda Badano that specializes in helping clients digitally transform their businesses. The company offers a comprehensive range of services, including human-centered design, advanced engineering, and artificial intelligence solutions. With a commitment to innovation and a dual-shore studio model, Dura Digital focuses on making the digital future a reality for its clients. Headquartered in Seattle, USA, with offices in Montevideo, Uruguay, and Edmonton, Canada, the company leverages local tech talent to deliver end-to-end solutions that address the evolving challenges and opportunities presented by generative AI technologies.
VP, Delivery & Customer Success
🕒 January 14
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Dura Digital
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Dura Digital is a company founded by Fernanda Badano that specializes in helping clients digitally transform their businesses. The company offers a comprehensive range of services, including human-centered design, advanced engineering, and artificial intelligence solutions. With a commitment to innovation and a dual-shore studio model, Dura Digital focuses on making the digital future a reality for its clients. Headquartered in Seattle, USA, with offices in Montevideo, Uruguay, and Edmonton, Canada, the company leverages local tech talent to deliver end-to-end solutions that address the evolving challenges and opportunities presented by generative AI technologies.
📋 Description
• Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver • Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements • Drive excellence across scope management, quality, timelines, financial performance, and client outcomes • Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals • Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation • Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing • Lead and mentor delivery leaders across global studios (Engineering, Data & AI, Human-Centered Design, Product) • Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy
🎯 Requirements
• 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions • 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations • Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery) • Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects • Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills • Experience leading remote, dual-shore, or global delivery teams • A genuine alignment with Dura Digital’s mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy.
🏖️ Benefits
• Competitive compensation • Supportive leadership • Significant opportunity for impact and career growth • Remote-first, collaborative international culture committed to quality, creativity, and meaningful client outcomes
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