Client Delivery Manager

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Durst Kerridge

WebsiteLinkedInAll Job Openings

1 - 10 employees

Legal

Durst Kerridge is a Cincinnati, Ohio-based law firm renowned for its expertise in high-stakes litigation and appellate advocacy. Founded by a dedicated team of attorneys, the firm represents corporate and individual clients from across the U. S. and globally in complex civil litigation and arbitration cases that occur in Ohio. Specializing in a wide array of legal areas such as injunctions, partnership disputes, employment law, breach of contract, fraud, and quiet title actions, Durst Kerridge is known for its innovative, relentless pursuit of top results inside and outside the courtroom. The firm is also recognized for providing outstanding local counsel services for out-of-state attorneys, showcasing mastery, innovation, and deep client focus in its practice.

📋 Description

• Lead, coach, and develop a team of Client Delivery Managers • Establish clear performance expectations and provide ongoing feedback • Monitor workload and allocate resources effectively • Foster a culture of accountability and collaboration • Oversee execution of marketing campaigns from strategy through delivery • Ensure accuracy of timelines, proofs, data, and production specifications • Provide guidance on complex campaigns and resolve escalations • Drive consistent and scalable execution processes • Serve as escalation point for client delivery challenges • Support client communication and expectation management • Build client confidence through strong execution • Enhance overall client experience • Standardize workflows and best practices • Identify inefficiencies and implement improvements • Drive cross-functional alignment • Support new tools and technologies adoption • Maintain visibility into campaign status and risks • Monitor performance and report metrics • Ensure alignment with scope and timelines • Capture learnings for continuous improvement

🎯 Requirements

• Bachelor’s degree in Business or related field • 7+ years of experience in campaign execution or project management • 7+ years of experience in print production • 2+ years of leadership experience • Strong cross-functional collaboration skills • Excellent communication and problem-solving skills

🏖️ Benefits

• Life insurance • AD&D insurance • Short-term disability • Long-term disability • Medical insurance • Vision insurance • Dental insurance • 401(k) savings plan with a 4% company match • Generous time off policy