Implementation Strategist

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Dutchie

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Dutchie is a leading cannabis technology platform in North America, offering a comprehensive suite of solutions for cannabis dispensaries. The company provides tools like dispensary point of sale (POS) systems, e-commerce solutions, marketing and loyalty programs, payments integration, delivery management, and inventory management. Dutchie's platform is designed to enhance the cannabis shopping experience through features like SEO capabilities, personalized marketing, modernized e-commerce, and robust compliance tools to meet intense regulatory needs. With integrations to over 100 tech partners, Dutchie supports seamless operations for retailers, cultivators, and brands of any size, processing over $22 billion in annual transaction volume and facilitating 1 million daily transactions. Dutchie is committed to innovation, data privacy, and empowering cannabis businesses with reliable, user-friendly, and scalable technology.

📋 Description

• Own the onboarding and training of new dispensary customers launching on Dutchie • Guide clients through configuration, best practices, and product fundamentals across all core products • Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions • Translate complex technical concepts into clear, actionable steps for non-technical operators • Manage project timelines and customer records in Salesforce • Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate • Surface client feedback and trends to inform product development

🎯 Requirements

• 2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering • Strong communicator: clear, empathetic, and polished across phone, email, and video • Organized and adaptable — comfortable juggling multiple projects at different stages • Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code • Quick learner who picks up new platforms and industries fast • Team-oriented but fully capable of owning work independently • AI Mindset: You aren't just using AI for emails. You’re automating complex workflows and experimenting with agentic methodologies to move faster than a traditional team • Salesforce familiarity a plus; cannabis industry or METRC/BioTrack experience a bonus • Ability to travel within the US

🏖️ Benefits

• Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days