Senior Product Manager – Digital Commerce Platform

November 6

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Dutchie

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eCommerce • SaaS • Retail

Dutchie is a leading cannabis technology platform in North America, offering a comprehensive suite of solutions for cannabis dispensaries. The company provides tools like dispensary point of sale (POS) systems, e-commerce solutions, marketing and loyalty programs, payments integration, delivery management, and inventory management. Dutchie's platform is designed to enhance the cannabis shopping experience through features like SEO capabilities, personalized marketing, modernized e-commerce, and robust compliance tools to meet intense regulatory needs. With integrations to over 100 tech partners, Dutchie supports seamless operations for retailers, cultivators, and brands of any size, processing over $22 billion in annual transaction volume and facilitating 1 million daily transactions. Dutchie is committed to innovation, data privacy, and empowering cannabis businesses with reliable, user-friendly, and scalable technology.

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

🛒 Retail

📋 Description

• Define the Consumer E-commerce Standard: Own the vision for the holistic consumer-facing e-commerce technology, ensuring customers can build best-in-class shopping experiences across all ordering channels. • Enable E-commerce Flexibility & Customization: Transform the core web product into a composable, highly flexible platform that allows B2B clients (dispensaries) to customize the appearance, merchandising, and content of their digital storefronts without engineering support. • Optimize Kiosk Shopping Experience: Define and deliver a best-in-class Kiosk product that is reliable, intuitive, and highly effective for in-store ordering, driving both efficiency and revenue for our partners. • Elevate the Branded Mobile App: Own the strategy and roadmap for the customer-facing Branded Mobile App, ensuring it offers a personalized, sticky, and high-performance shopping channel that maximizes retention. • Establish Technical Excellence: Ensure the foundational e-commerce platform incorporates modern technical best practices, including best-in-class SEO, web performance, and reliable web hosting architecture. • Up-Level Product Team Expertise: Actively mentor and share deep technical and design expertise across the Digital Shopping Product Team, establishing best practices in UX/visual design, web technology, and B2B product development. • Drive Platform Modernization: Lead the product vision to decouple and modularize the e-commerce front-end, enabling dynamic customization capabilities for our B2B customers. • Channel Ownership: Act as the single-threaded owner for E-commerce Customization, Kiosk, and the Branded Mobile App, defining KPIs, roadmaps, and feature priorities for all three areas. • Technical Strategy: Partner deeply with engineering on technical decisions related to web architecture, data integration (e.g., CRMs), SEO implementation, and scalability, translating complex technical concepts into business outcomes. • Design and UX Leadership: Collaborate intensely with design teams to ensure a consistent, beautiful, and highly intuitive user experience across all digital channels (web, mobile, kiosk). • Consumer Insight & Validation: Design and execute a continuous loop of user research, A/B testing, and direct user feedback mechanisms to validate hypotheses and rapidly optimize shopping flows for conversion and usability.

🎯 Requirements

• 5+ years of progressive experience in product management, with a proven history of owning and evolving multi-channel digital products (web, mobile, kiosk/in-store tech). • B2B Software Experience (Mandatory): Significant experience building products that serve business customers, with an understanding of configuration, user roles, and enablement tools. • Technical Depth: Strong working knowledge of web technologies and key strategic areas like SEO, web hosting infrastructure, and the role of a CMS in personalization and data flow. • User Experience & Visual Design Expertise: A very strong background in user experience (UX) principles and a demonstrated ability to collaborate effectively with visual design teams to deliver polished, high-fidelity products. • Experience with QA and Testing: Demonstrated experience guiding Quality Assurance (QA) practices, defining acceptance criteria, and managing functional and non-functional testing cycles to ensure high product reliability and performance. • Channel Strategy: Experience delivering and managing products across web (desktop/mobile web) and native mobile (iOS/Android) environments. • Excellent cross-functional collaboration skills, with the ability to manage complex dependencies between product, engineering, and design to deliver holistic experiences.

🏖️ Benefits

• Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days