Client Experience Legal Project Coordinator

🔥 14 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $72k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Davis Wright Tremaine LLP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Purpose drives us. Davis Wright Tremaine was founded on three guiding principles: ability, integrity, and service. Those principles have remained constant even as the firm has grown to more than 600 attorneys in 11 offices coast-to-coast.

📋 Description

• Service Delivery: The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Experience Legal Project Coordinator is expected to: • Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service • Work with lawyers and staff to deliver service more efficiently, effectively, and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing • Be willing and able to learn new technology tools (e.g., legal project management, data visualization, and document automation) to create efficiencies and add value to the client team • Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs • Project Management: The Client Experience Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Client Experience Legal Project Coordinator is expected to manage their own tasks and to: • Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers • Assist with the implementation of project management frameworks which enable firm leadership to track progress against and adherence to the stated scope of work • Integrate with client teams and become comfortable with legal concepts and terminology • Support the tracking of key performance indicators (KPIs) for each matter to measure performance (e.g., budget requirements, staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other outside counsel guidelines) • Implement, and manage time entry code sets to facilitate gathering more detailed information about the workstream’s substantive legal work • Edit and oversee upkeep of client-facing matter management sites while entering and maintaining accurate project data • Client Communication: Understanding how and when to communicate with our clients helps build trust and strengthens the relationship.. The Client Experience Legal Project Coordinator is expected to: • Provide consistent, positive interactions both within the firm and with the client, emphasizing an empathetic, solutions driven approach to client service • Be responsive as a direct point of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues as necessary • Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients

🎯 Requirements

• 3+ years’ experience in legal services or other professional services industry OR 1+ years’ experience in legal services or other professional services industry required with a bachelor’s degree GED or High School Diploma • Bachelor's Degree • Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision • Ability to work in a team-oriented, service focused environment and to successfully navigate stressful situations in a calm, composed manner • Problem solving skills and ability to present clear solution options to team leads, with a focus on how we can provide a solution and not the reasons we cannot • Strong interpersonal and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization • Ability to learn new technologies quickly and independently • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint • Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred • Availability and willingness to work overtime as needed or requested.

🏖️ Benefits

• Choice of health and vision insurance plans • 2 paid volunteer days for qualifying community service work • Dental plan • Fertility and adoption benefit • Paid sabbatical after 13 years of service • Tuition reimbursement • Commuter benefits • Retirement contribution