MSL Support, Clinician Engagement

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

At GeneDx, we believe that everyone deserves personalized, targeted medical care—and that it all begins with a genetic diagnosis. Fueled by one of the world’s largest rare disease data sets, our industry-leading exome and genome tests translate complex genomic data into clinical answers that unlock personalized health plans, accelerate drug discovery, and improve health system efficiencies. It all starts with a single test.

📋 Description

• Serves as a point of contact for inbound clinician communications directed to the MSL team as needed. • Delivers proactive onboarding support for new ordering clinicians. • Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation. • Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL. • Triages requests for test result discussions and scientific consults to the appropriate MSL. • Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed. • Supports follow-up clinician interaction after MSL engagements as appropriate. • Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses. • Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools. • Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement. • Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials.

🎯 Requirements

• Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields. • Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians. • High level of organization, attention to detail, and comfort managing multiple concurrent requests. • Ability to work independently in a remote environment while collaborating closely with a national team. • Proficiency in Microsoft Office 365 and comfort learning new systems and tools. • Willing to travel 25% as needed.

🏖️ Benefits

• Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Stock Purchase Plan • Employee Discounts • Voluntary benefits • Programs for parents and parents-to-be