Director, Customer Success Operations

November 17

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Dynatron Software, Inc.

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Automotive • SaaS • Analytics

Dynatron Software, Inc. is a company that combines advanced analytics software with expert coaching to help automotive service departments maximize their revenue opportunities. Their product suite includes various solutions like PriceSmart for optimizing labor and part pricing, FileSmart for enhancing warranty labor rates and parts markup, SellSmart for increasing service sales to existing customers, and MarketSmart for boosting service department traffic through strategic marketing campaigns. With a focus on increasing profitability, Dynatron collaborates closely with dealerships to identify and capitalize on hidden revenue streams using their proprietary analytics and extensive repair order database.

51 - 200 employees

Founded 1999

☁️ SaaS

📋 Description

• Develop, operationalize, and continuously refine the strategic roadmap for Customer Success programs that drive NRR, Time to Value, and churn reduction. • Design, document, and implement scalable, repeatable processes across onboarding, implementation, adoption, engagement, and renewal. • Manage and optimize the Customer Success platform (e.g., Gainsight, ChurnZero) and CRM (e.g., Salesforce), driving automation, efficiency, and data integrity. • Define and track KPIs, build executive-level dashboards, and deliver actionable, data-driven insights to guide CS leadership and influence business decisions. • Collaborate with Sales, Marketing, Product, and Finance to ensure alignment and deliver a seamless, consistent customer experience. • Partner with CS leadership to develop training, playbooks, and best practices that enhance team effectiveness and operational rigor. • Support retention forecasting, capacity planning, and financial modeling to ensure the CS organization scales effectively. • Build, mentor, and grow a high-performing CS Operations team rooted in innovation, accountability, and continuous improvement.

🎯 Requirements

• 7+ years in Customer Success Operations, Revenue Operations, or a similar strategic role within a SaaS or B2B technology environment. • 3+ years managing or leading operational teams. • Hands-on experience with CS platforms (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Salesforce). • Demonstrated ability to use data to drive decisions; expertise in building dashboards and reporting. • Proven ability to translate big-picture goals into actionable, scalable operational plans. • Exceptional communication and presentation skills; ability to influence at all levels of the organization. • A proactive, innovative approach to tackling complex operational challenges.

🏖️ Benefits

• Comprehensive health, vision, and dental insurance • Employer-paid short- and long-term disability and life insurance • 401(K) with competitive company match • Flexible vacation policy and 9 paid holidays • Remote-first culture