Service Desk Level 1 Analyst

🕒 July 2

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DYOPATH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🔒 Cybersecurity

Cybersecurity • Cloud • IT Services

DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.

📋 Description

• Be the first point of contact for technical support via phone, email, and chat. • Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks. • Log all interactions in the ticketing system and escalate when needed. • Ensure timely and accurate resolution of issues while delivering exceptional customer service. • Follow up with users to confirm satisfaction. • Invest in yourself: pursue training, certifications, and ongoing learning. • Participate in special projects that enhance service delivery.

🎯 Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred. • Professional certifications (or working toward): • HDI Support Center Analyst (HDI-SCA) • ITIL Foundation • Microsoft 365 Certified: Fundamentals • 1–2 years in a technical support role, preferably in a service desk environment. • Strong customer service skills with the ability to explain technical solutions clearly. • Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting. • Familiarity with ITIL or similar service frameworks a plus. • Ability to work independently and collaboratively. • Excellent problem-solving and multitasking skills.

🏖️ Benefits

• Savings / Monthly 13% cap • Pantry Vouchers 9% deposited every month • Christmas Bonus: 25 days of your daily income • Vacations - 12 days after the first year • Anniversary Bonus - 10 days of base salary • Vacation Premium – 40% first year • Major Medical Insurance covers you and your immediate family • Life Insurance • Quarterly Bonus • Marriage or Bereavement Time off • Maternity/Paternity Time off • Ergonomic Chair • 250 pesos monthly stipend for internet and electricity