Infrastructure & Platform Operations Engineer

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Support, maintain and improve infrastructure and production platforms used to deliver Nephos services to customers • Provide BAU production support, service stability and knowledge transfer across cloud and on-premise infrastructure • Monitor infrastructure and applications, investigate alerts and logs, identify root causes and reduce unnecessary alert noise • Administer and troubleshoot customer environments, Linux systems, networking, PostgreSQL, MongoDB, Docker, Kubernetes and AWS container services • Use Python, PowerShell and other scripting and automation to improve repeatability and reduce manual effort • Manage incidents, problems, service requests and changes, including troubleshooting, service restoration, root-cause analysis, validation and rollback planning • Support enterprise platform installations, configuration, upgrades, testing, validation and recovery • Create and maintain knowledge articles, runbooks and work instructions, and participate in cross-training • Work with customer and internal technical teams during incidents, changes, upgrades and investigations • Collaborate with DevOps, Data Services, Product, Delivery and other cross-functional teams • Contribute to platform improvements, resilience, capacity, monitoring and operational design • Support backup, restore, disaster-recovery activities and practical recovery exercises • Apply security principles including least privilege, secure credential handling, secrets, certificates, auditability, patching and vulnerability awareness

🎯 Requirements

• Typically 5+ years of experience in infrastructure engineering, platform operations, systems engineering or production support; demonstrable capability is more important than a fixed number of years • Strong BAU and production support experience, including live incidents, service restoration, monitoring, failed changes or deployments, root-cause analysis and controlled remediation • Strong hands-on AWS production experience; AWS is the primary cloud requirement • Very strong Linux administration and troubleshooting experience, particularly Ubuntu and Red Hat, including command-line use • Deep networking and connectivity troubleshooting experience covering TCP/IP, DNS, routing, firewalls, VPNs, TLS and cloud networking • Strong production MongoDB administration and troubleshooting experience • Meaningful PostgreSQL operational experience, including administration, backup and recovery, monitoring and troubleshooting • Hands-on Docker production experience and strong knowledge of container lifecycle, networking, logging, health and troubleshooting • Strong hands-on Kubernetes experience, including deployment health, pods, services, configuration, logs and failure diagnosis • Experience supporting enterprise applications and platforms through installation, configuration, upgrades, health monitoring and technical troubleshooting • Strong scripting and automation capability, particularly Python and/or PowerShell; Bash or other transferable scripting languages relevant • Strong monitoring and observability fundamentals, including infrastructure metrics, log investigation and alert analysis • Working knowledge of Git and GitHub • Practical understanding of backup, restore, recovery and service resilience • Practical IT service management experience covering Incident, Problem, Change, Service Request and major-incident processes • Experience with a service-management platform such as Jira/JSM, ServiceNow, Remedy, Freshservice or equivalent • Good security awareness, including least privilege, IAM concepts, secrets, certificates, MFA, privileged access, patching and vulnerability awareness • Strong customer-centric attitude and clear communication with technical and non-technical stakeholders • Excellent written and verbal communication skills, including technical documentation and operational procedures • Ability to learn complex unfamiliar technology and become independently effective following onboarding and knowledge transfer • Ability to work independently, manage multiple priorities and recognise when escalation or wider technical input is required • Willingness to participate in occasional out-of-hours upgrades, changes and major incidents • Nice-to-have: Azure, Google Cloud Platform, infrastructure as code, CI/CD, BigID, RabbitMQ, Redis, LogicMonitor, privileged-access and secrets-management technologies, REST APIs, TLS certificates, disaster-recovery planning, data governance, relevant certifications, microservices, serverless or distributed architectures

🏖️ Benefits

• Government-mandated benefits plus supplemental HMO coverage • Collaborative and professional work environment • Career growth opportunities within a growing technology organization • Hybrid/Remote work arrangement (where applicable) • Competitive compensation package commensurate with experience