Storage Engineer

🕒 April 23

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data. • Support new client onboarding activities from the project stage into business as usual. • Support the implementation, configuration and ongoing management of the monitoring solution. • Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records. • Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications. • Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records. • Support ongoing version releases, including testing and deployments. • Collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms. • Identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible. • Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others.

🎯 Requirements

• 7+ Years in a technical support role. • Experience with supporting file-based storage systems (such as NetApp or Dell EMC) is required • Experience of cloud file storage solutions would be preferable • An understanding of Active Directory is required • Experience of being providing client support (either internal or external) • Experience with Nutanix is preferable • Experience with hardware installation, racking and stacking. • ITIL Training & Certification would be preferable • Experience in using Service Management ticketing systems. • Good analysis, troubleshooting and fault-finding skills. • Good technical aptitude to understand, use, and learn new technologies or processes. • Demonstrates initiative and self-reliance in completing tasks and projects without requiring constant supervision or guidance. • Strong customer centric attitude and interpersonal skills. • Excellent written and verbal communication skills. • Flexible, organized, and self-motivated.