DysrupIT
Enterprise • SaaS • Cybersecurity
DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.
Technical Support Engineer
Job not on LinkedIn
Yesterday
DysrupIT
Enterprise • SaaS • Cybersecurity
DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.
📋 Description
• Manage and resolve customer inquiries in a timely and effective manner • Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams • Explain usage and costs to customers, working closely with our finance team to address billing inquiries • Design runbooks to improve coverage and effectiveness of our internal AI agents • Identify areas of improvement for customer experience and share suggestions with our product team • Enhance our product literature by creating knowledge articles and improving our documentation
🎯 Requirements
• Strong technical acumen with the ability to understand and explain APIs, cloud • infrastructure, data pipelines, and enterprise software integrations. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Proficiency in one or more popular programming languages (Python, JavaScript). • Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions. • Preference for experience working with cloud providers (AWS, GCP, Azure)
Apply NowSimilar Jobs
3 days ago
IT Support Engineer within a global IT Managed Services provider. Engaging with clients to resolve IT issues and ensure quality service.
Azure
VMware
3 days ago
Technical Support Representative providing end-user support and troubleshooting technical issues for customers. Assisting clients in a Microsoft environment remotely from Quezon City, Philippines.
November 21
Technical Support Specialist assisting church leaders with technical issues and software tools. Responsible for customer support through chat, email, and video communication.
November 21
Remote Technical Support Representative providing technical support and troubleshooting for various clients. Diagnose hardware and software issues through multiple communication channels.
November 20
Technical Support Representative providing technical assistance and troubleshooting support for various clients in multiple industries. Responding to technical inquiries and resolving issues related to hardware and software.