Associate Director, Customer Energy Solutions

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E Source

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

⚡ Energy

💼 Consulting

🤝 B2B

Energy • Consulting • B2B

E Source is a research, data-science, and consulting firm that helps electric, gas, and water utilities make and implement data-driven decisions. The company combines industry-leading research, benchmarking, consulting services, and applied analytics (including machine learning and AI support) to improve customer experience, optimize grid operations, modernize business and field processes, and design and evaluate energy programs. E Source offers solutions across customer operations, DER strategy and measurement, AMI planning and implementation, vegetation/storm/wildfire/reliability intelligence, interconnection studies, data strategy and governance, and workforce and technology transformation. It serves utilities across North America and emphasizes linking strategy to execution for measurable operational and customer outcomes.

📋 Description

• Manage client relationships by identifying client needs, risks, and opportunities, and develop research and evaluation strategies and solutions to address them. • Lead and contribute to the execution of research, evaluation, and advisory projects to ensure client satisfaction. • Develop research and evaluation solutions that follow industry best practices and apply innovations in research methodology. • Lead multidisciplinary project teams to deliver work that meets defined objectives and client expectations. • Ensure project scopes, schedules, and budgets are executed successfully and in alignment with contract requirements. • Communicate complex technical content, including research methodology and findings, to both technical and non-technical audiences. • Support quality assurance by helping establish review processes and staffing approaches. • Conduct quality-control reviews of analyses, reports, presentations, and memos to ensure findings are clear, logical, and actionable. • Author client-facing memos, reports, and presentations. • Design and lead qualitative research projects, including in-depth interviews, focus groups, and other qualitative methods, and synthesize findings into clear, actionable recommendations. • Design and lead quantitative research projects, including surveys, statistical analysis, and data collection and analysis, and translate findings into clear, actionable recommendations. • Supervise and mentor junior consulting staff to support their professional growth and advancement.

🎯 Requirements

• Approximately 7+ years of professional experience, with at least 5 years designing and implementing energy research and evaluation projects. • Strong demonstrated experience designing and conducting qualitative and quantitative research — including in-depth interviews, focus groups, thematic analysis, surveys, and statistical methods — and translating findings into clear recommendations. • Bachelor’s degree in the social sciences, engineering, or a related field.

🏖️ Benefits

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans; and paid parental leave. • A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained. • A 401(k) plan with a 3% employer match.