e2n
HR Tech ⢠SaaS ⢠B2B
e2n is a cloud-based HR software platform that helps businesses manage personnel administration, time tracking, shift planning, payroll preparation and workforce controlling. Targeted primarily at service and multi-site operators (e. g. , gastronomy, system gastronomy, bakeries, hotels, retail) but adaptable to other sectors, e2n offers minute-accurate time stamping, sales-driven rostering, digital personnel files, employee apps for communication, and integrations for payroll and POS systems. Delivered as a SaaS solution with onboarding, support and add-ons, it focuses on usability, compliance and multi-location management to improve efficiency, transparency and staff satisfaction.
Customer Success Manager, SaaS
Job not on LinkedIn
November 27
đŠđŞ Germany â Remote
đľ âŹ50k / year
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Success
đŁď¸đŠđŞ German Required
e2n
HR Tech ⢠SaaS ⢠B2B
e2n is a cloud-based HR software platform that helps businesses manage personnel administration, time tracking, shift planning, payroll preparation and workforce controlling. Targeted primarily at service and multi-site operators (e. g. , gastronomy, system gastronomy, bakeries, hotels, retail) but adaptable to other sectors, e2n offers minute-accurate time stamping, sales-driven rostering, digital personnel files, employee apps for communication, and integrations for payroll and POS systems. Delivered as a SaaS solution with onboarding, support and add-ons, it focuses on usability, compliance and multi-location management to improve efficiency, transparency and staff satisfaction.
đ Description
⢠You operationally support our customers in day-to-day business and handle tickets and inquiries via phone, chat and email. ⢠You listen actively and use targeted follow-up questions to get to the root of customer issues. ⢠You develop targeted solutions using e2n. ⢠You analyze insights from tickets and process support and act as an interface between customers, product management and development. ⢠You collect feedback from NPS surveys and from your daily communication with customers.
đŻ Requirements
⢠At least 3 years of experience in Customer Success, customer service or account management ⢠Experience with CRM systems such as HubSpot and with modern AI support tools ⢠Passion for providing excellent service ⢠Experience in technical support or a strong enthusiasm for technical challenges ⢠Fluent German (C1) and good English (B2)
đď¸ Benefits
⢠28 days of vacation, plus December 24 and December 31 as additional days off ⢠Option to purchase up to 15 additional vacation days ⢠Modern working environment ⢠Hybrid work model ⢠Competitive salary ⢠10 days of professional development per year ⢠Flat hierarchies ⢠Intensive onboarding & mentoring ⢠Independent, autonomous work ⢠Team spirit ⢠Standard employee benefits
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