EAC Product Development Solutions
Manufacturing • Artificial Intelligence • SaaS
EAC Product Development Solutions is a company that specializes in transforming the way companies design, manufacture, connect to, and service their products. The company offers a wide range of solutions including application lifecycle management, augmented reality, computer-aided design, product lifecycle management, Internet of Things applications, and additive manufacturing. EAC provides services like AR development and implementation, IoT connect services, technical publication services, and training. Their expertise spans across the manufacturing process from design ideation to services in the field, aiming to optimize technology, systems, and processes for long-term success. With a strong focus on digital transformation and Industry 4. 0 solutions, EAC serves as a strategic partner for businesses looking to achieve operational excellence and innovative product development.
Managed Services Consultant
Job not on LinkedIn
October 28
EAC Product Development Solutions
Manufacturing • Artificial Intelligence • SaaS
EAC Product Development Solutions is a company that specializes in transforming the way companies design, manufacture, connect to, and service their products. The company offers a wide range of solutions including application lifecycle management, augmented reality, computer-aided design, product lifecycle management, Internet of Things applications, and additive manufacturing. EAC provides services like AR development and implementation, IoT connect services, technical publication services, and training. Their expertise spans across the manufacturing process from design ideation to services in the field, aiming to optimize technology, systems, and processes for long-term success. With a strong focus on digital transformation and Industry 4. 0 solutions, EAC serves as a strategic partner for businesses looking to achieve operational excellence and innovative product development.
📋 Description
• Provide ongoing remote administration and technical support for multiple customer Windchill environments, ensuring optimal system uptime and performance. • Monitor system health, logs, and metrics to proactively identify and resolve issues before customer impact. • Execute system maintenance activities including Windchill and Oracle database tuning, patch application, backup verification, and cleanup of unreferenced data. • Manage and resolve customer support requests through EAC’s ticketing and incident management systems (e.g., Jira, ServiceNow), ensuring timely updates and closure in accordance with SLAs. • Communicate regularly with customers regarding incident status, maintenance schedules, and recommended improvements. • Collaborate with internal teams—including Solutions Architects, Technical Leads, and Customer Success—to deliver seamless service and knowledge sharing.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field • 2+ years of experience administering PTC Windchill or similar PLM solutions preferred • Experience with system administration (CAD, IT infrastructure, data management, or database administration) • Prior exposure to PTC Windchill PDMLink, ProjectLink, or related tools strongly preferred • Experience managing Windows and/or Linux servers, including troubleshooting and performance tuning • Familiarity with Oracle or SQL Server databases, scripting, and automation tools a plus
🏖️ Benefits
• Medical insurance • Employer Paid Short Term Disability • Flexible PTO (take as you need, no accrual) • Vision insurance • Dental Insurance • 401(k) Plan with Employer match • Basic Life, AD&D, and Disability Insurance • Employee Assistance Program • Paid Holidays • Eligible for bonuses/KPIs
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🇺🇸 United States – Remote
💵 $80k - $200k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💼 Consultant
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