VP of Customer Success

Job not on LinkedIn

October 21

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

💵 $150k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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EAC Product Development Solutions

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Manufacturing • Artificial Intelligence • SaaS

EAC Product Development Solutions is a company that specializes in transforming the way companies design, manufacture, connect to, and service their products. The company offers a wide range of solutions including application lifecycle management, augmented reality, computer-aided design, product lifecycle management, Internet of Things applications, and additive manufacturing. EAC provides services like AR development and implementation, IoT connect services, technical publication services, and training. Their expertise spans across the manufacturing process from design ideation to services in the field, aiming to optimize technology, systems, and processes for long-term success. With a strong focus on digital transformation and Industry 4. 0 solutions, EAC serves as a strategic partner for businesses looking to achieve operational excellence and innovative product development.

51 - 200 employees

Founded 1999

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Serve as a key member of the PTC Business Unit executive team, contributing to strategic planning and execution across all service functions. • Define and refine our services portfolio to align with evolving market needs and customer demands. • Develop long-range plans for service delivery excellence, customer retention, and recurring revenue growth. • Oversee customer success initiatives and post-sales execution to ensure measurable outcomes and satisfaction. • Own the full lifecycle of service delivery: project implementation, customer success, enablement, and support. • Lead, mentor, and grow a high-performing team of service managers, project leaders, solution architects, and implementation specialists.

🎯 Requirements

• 10+ years of progressive leadership experience managing teams within enterprise software services, (preferably with PLM, IoT, AR, and cloud/SaaS platforms) • Proven success managing P&L, building high-margin service offerings, and scaling delivery operations. • Strong financial and analytical acumen — able to model, forecast, and drive profitable growth. • Outstanding client-facing skills and the ability to influence stakeholders from the plant floor to the boardroom. • Background in both technical delivery and strategic business development. • Bachelor’s degree required (Business, Engineering, or related). • MBA or equivalent experience preferred.

🏖️ Benefits

• Medical insurance • Employer Paid Short Term Disability • Flexible PTO (take as you need, no accrual) • Vision insurance • Dental Insurance • 401(k) Plan with Employer match • Basic Life, AD&D, and Disability Insurance • Employee Assistance Program • Paid Holidays • Eligible for bonuses • Qualify for annual Company trip