Director of Collections Strategies

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🕒 March 19

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

📞 Collections

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Earnest

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

Earnest is a financial technology company specializing in refinancing and consolidating student loans. It offers options to help clients reduce their interest rates and tailor loan payments to fit their budgets, without any credit impact. The company focuses on client satisfaction, providing in-house support and flexible refinancing solutions. Earnest's services include refinancing student loans, Parent PLUS refinancing, and personal loans, with the aim of making higher education more affordable and manageable for students and their families. Known for transparent practices and competitive rates, Earnest has refinanced over $19. 6 billion in student loans.

📋 Description

• Build and lead our collections strategy across personal loans and student loan refinance, with an initial focus on standing up the personal loan program. • Design customer-first recovery strategies that improve performance across the full delinquency lifecycle, including pre-default. • Select and manage third-party vendors, driving clear performance expectations and accountability. • Use data, testing, and cross-functional partnership to build a compliant, scalable collections operation. • Shape the long-term model for collections, including where to leverage vendors versus build in-house capabilities.

🎯 Requirements

• 10+ years of experience in consumer lending collections, servicing, or recoveries, with significant ownership of strategy and execution. • Deep knowledge of collections operations, compliance, and vendor management. • Track record of improving recovery outcomes while maintaining a strong customer experience. • Highly analytical and comfortable using data to guide decisions and optimize performance. • Strong cross-functional communicator who works effectively across Risk, Product, Operations, Legal, Compliance, and Data.

🏖️ Benefits

• Health, Dental, & Vision benefits plus savings plans • Mac computers + work-from-home stipend to set up your home office • Monthly internet and phone reimbursement • Employee Stock Purchase Plan • Restricted Stock Units (RSUs) • 401(k) plan to help you save for retirement plus a company match • Robust tuition reimbursement program • $1,000 travel perk on each Earnie-versary to anywhere in the world • Competitive days of annual PTO • Competitive parental leave