Eastern Dental
B2C • Wellness
<Eastern Dental> Eastern Dental is a New Jersey-based multi-specialty dental practice network offering comprehensive, family-focused dental services. Their clinics provide general and cosmetic dentistry, orthodontics, periodontics, endodontics, oral surgery, teeth whitening, and emergency appointments across about 20 locations in New Jersey. The organization emphasizes affordable, high-quality care, accepts state health benefits plans, and offers custom programs for uninsured patients to make dental care accessible.
Patient Collections Representative
Job not on LinkedIn
October 24
Eastern Dental
B2C • Wellness
<Eastern Dental> Eastern Dental is a New Jersey-based multi-specialty dental practice network offering comprehensive, family-focused dental services. Their clinics provide general and cosmetic dentistry, orthodontics, periodontics, endodontics, oral surgery, teeth whitening, and emergency appointments across about 20 locations in New Jersey. The organization emphasizes affordable, high-quality care, accepts state health benefits plans, and offers custom programs for uninsured patients to make dental care accessible.
📋 Description
• Proactively call patients who have an outstanding credit balance to attempt to resolve their credit balance • See if patients would like to schedule an appointment to potentially use their credit balance against • Offer refunds to patients who do not want to come back to the office • Validate and update address information if necessary • Manage the list of patients being called and document the outcome of the call • Send weekly accounts that would like a refund to accounting for check issuance • Create tickets for balance discrepancies that need adjustments • Display and foster the core qualities of the organization (“Legendary” service, Integrity, Commitment, Accountability, Team and continuous improvement)
🎯 Requirements
• MUST have previous dental experience • Focus on Accuracy • Basic dental terminology and procedures required • Strong knowledge of dental office functions • Revenue integrity (maximize collection, minimize write off) • Ability to work well with others in a team environment • Represent the organization with professionalism and a passion for excellence at every turn
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