Lead Developer, N2/N3 Support Coordinator

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 R$0 - R$7.5k / month

⏳ Contract/Temporary

🟠 Senior

🖥 Software Engineer

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

easyfast.tech

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

easyfast. tech is a managed IT services provider that helps businesses with fast, efficient technical support, proactive IT monitoring, asset management, cybersecurity (firewalls, AI-driven antivirus), backup and disaster recovery, cloud services and IP telephony. They serve Brazilian and U. S. clients, emphasizing reliability, remote management and business continuity for organizations seeking outsourced IT and security solutions.

📋 Description

• Manage the N2/N3 support team, assigning tickets and monitoring SLA compliance, performance, and quality • Define and maintain ticket classification and prioritization criteria • Serve as the escalation point for complex cases • Perform advanced production troubleshooting, including databases, integrations, infrastructure, and applications • Lead postmortems and formal incident reports • Create and maintain troubleshooting documentation, runbooks, and a knowledge base • Track support metrics and propose improvements • Analyze and fix application bugs in production • Create scripts and internal tools to automate diagnostics • Work with REST API integrations • Review MongoDB queries and performance related to incidents • Collaborate with the development team to prioritize support fixes

🎯 Requirements

• Previous experience in N2/N3 support or hybrid support and development roles • C# / .NET (Core, Framework) for code review, debugging, and minor code fixes • MongoDB: familiarity with troubleshooting, queries, and performance • REST APIs: understanding of integrations and the ability to diagnose failures • Docker and infrastructure concepts (AWS: EC2/ECS, CloudWatch, Elastic Load Balancer) • GitHub: basic version control skills to track and apply fixes • Knowledge of Windows and Linux architectures • Experience with service desk / ticketing tools • Agile methodologies (Kanban/Scrum) applied to support management • Ability to document technical processes and support procedures • English proficiency • Bachelor’s degree or technology degree • Preferred: network infrastructure and Active Directory knowledge • Nice to have: previous experience managing a technical support team; experience with high-availability environments; ITIL certifications or formal incident management experience

🏖️ Benefits

• Salary advance • Health insurance • Life insurance • Bonus • 100% home-based / remote work