Senior Tech Support - Sales and Service Center Coordinator

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June 19

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EasyITGuys - Cybersecurity, Compliance, & Tech Support

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Cybersecurity • Compliance • SaaS

EasyITGuys is a comprehensive technology support provider specializing in cybersecurity, compliance, and IT management for both businesses and individuals. They offer a range of services including managed IT, co-managed IT support, disaster recovery, and various cybersecurity solutions. With a focus on minimizing cyber risks and providing professional tech support, EasyITGuys aims to simplify technology management and ensure data security for its clients.

11 - 50 employees

Founded 2009

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

📋 Description

• As the first point of contact for inbound calls, you will set the tone for an exceptional client experience. • Your ability to listen, assess, and guide clients toward the right solutions will directly impact customer satisfaction and company growth. • Be the first point of contact for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues. • Lead daily huddles (BOD meetings) to align team priorities and goals. • Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency. • Engage clients through calls, chats, and remote support sessions, providing expert assistance. • Drive sales and client satisfaction by offering the right IT solutions tailored to their needs. • Oversee team performance, ensuring smooth operations across service centers. • Manage administrative tasks such as scheduling, ticket coordination, and lead tracking to optimize workflows.

🎯 Requirements

• Tech Support & Troubleshooting: 3-5+ years • Customer Service & Sales: 3-5+ years • Leadership & Team Management: 3-5+ years • Client Interaction: Comfortable handling 20+ inbound calls daily • Remote Work Experience: Preferred • Tech-Savvy: Ability to troubleshoot software & hardware issues. • Sales & Customer Service: Strong ability to recommend IT solutions & build client trust. • Time Management: Ability to prioritize & multitask in a fast-paced environment. • Communication: Exceptional phone etiquette & written communication skills. • CRM & Ticketing: Comfortable with help desk software & lead management tools. • Microsoft 365 & Office Suite Expertise. • Familiarity with remote support platforms & cloud-based solutions. • MSP or MSSP Experience (5-7+ years) • Typing Speed: 60+ WPM preferred • IT Certifications (CompTIA, Microsoft, Cisco, etc.) • AS/BS Degree

🏖️ Benefits

• Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work. • Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being. • Future-Focused – 401K & Retirement Benefits to build financial security. • Professional Growth – Continuously level up your skills, knowledge, and expertise. • Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. • Your Voice Matters – A small-business culture where your ideas make an impact. • High-Energy, Fast-Paced Work – Join a team of go-getters who love what they do.