Customer Success Manager

November 20

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+18 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $108k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

EasyLlama - HR & Compliance Training For Modern Teams

WebsiteLinkedInAll Job Openings

Compliance • Education • HR Tech

EasyLlama is a company specializing in compliance training solutions for businesses. Their platform offers a wide range of courses aimed at improving workplace culture, safety, and compliance with various regulations. These include areas such as harassment prevention, diversity and inclusion, workplace safety, data privacy, and cybersecurity. EasyLlama provides tailored training solutions for different industries like healthcare, technology, retail, manufacturing, and more. The platform is designed to be user-friendly, allowing employees to engage with the training at their convenience and enabling employers to assign, track, and monitor employee progress efficiently.

11 - 50 employees

Founded 2018

📋 Compliance

📚 Education

👥 HR Tech

📋 Description

• Lead and manage the daily operations of a Customer Success team of 5–6 CSMs, ensuring strong performance and engagement. • Coach and develop team members on Customer Success fundamentals, renewal mechanics, and account management best practices. • Oversee renewal and expansion opportunities, supporting CSMs in driving growth and minimizing churn. • Manage customer escalations with a calm, solutions-oriented approach, ensuring quick resolution and positive outcomes. • Maintain forecasting accuracy, providing visibility into renewal pipelines and potential risks. • Ensure process adoption across the team, reinforcing operational consistency and data hygiene within our CRM. • Partner cross-functionally with Sales, Product, and Marketing to drive alignment on customer needs and outcomes.

🎯 Requirements

• An experienced people manager with a track record of developing high-performing teams. • Skilled in renewal and expansion strategy, with a strong understanding of renewal mechanics and customer lifecycle management. • Passionate about coaching, giving actionable feedback, and celebrating wins. • Highly organized and disciplined when it comes to forecasting and CRM hygiene (HubSpot experience preferred). • Adept at refining early-stage processes and helping teams adapt to evolving Customer Success models. • Comfortable in fast-paced, high-volume environments, with experience supporting pooled or one-to-many customer motions. • Experienced in SaaS Customer Success, managing teams of similar size, and overseeing renewals and CRM-based forecasting.

🏖️ Benefits

• Flexible, fully remote environment • 4 Weeks PTO - Recharging is essential. We respect your time off and encourage it. • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements • Quarterly remote work stipend