Customer Solutions Agent

🕒 June 2

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🛍️ eCommerce

👥 B2C

🏪 Marketplace

💰 Post-IPO Debt on 2022-11

eCommerce • B2C • Marketplace

eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.

📋 Description

• Assist customers via phone, chat, and email with buying and selling questions or issues • Guide customers through account management and platform processes • Help troubleshoot issues related to tools, policies, programs, and campaigns • Handle account-related concerns such as security, restrictions, suspensions, payment holds, and identity verification • Support customers with listing issues due to policy or rule violations • Address buyer-related concerns (e.g., risky behavior, poor experiences) • Address seller-related concerns (e.g., high-risk accounts, fraud, appeals) • Review customer accounts and listings to provide accurate advice and solutions • Follow up on unresolved issues and ensure proper closure • Show empathy and provide a supportive, customer-focused experience • Follow company policies, processes, and quality standards • Meet performance targets such as handle time, response time, and customer satisfaction

🎯 Requirements

• At least 1 year of customer service experience (call center, e-commerce, internet, or financial services preferred) • Strong customer service mindset • Good verbal and written communication skills • Able to communicate well in both Thai and English • Ability to handle difficult conversations and manage conflicts • Strong problem-solving skills • Ability to research, analyze, and understand information quickly • Detail-oriented with a process-driven mindset • Able to work in a fast-paced and high-pressure environment • Team player with a positive attitude • Comfortable using the internet and digital tools • Proficient in Microsoft Office

🏖️ Benefits

• Health insurance • Flexible working hours