eBay
10,000+ employees
Founded 1995
🛍️ eCommerce
👥 B2C
🏪 Marketplace
💰 Post-IPO Debt on 2022-11
eCommerce • B2C • Marketplace
eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.
Manager, GC Service Delivery
🕒 November 25, 2025
🗣️🇨🇳 Chinese Required
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eBay
10,000+ employees
Founded 1995
🛍️ eCommerce
👥 B2C
🏪 Marketplace
💰 Post-IPO Debt on 2022-11
eCommerce • B2C • Marketplace
eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.
📋 Description
• Lead a Customer Experience organization responsible for customers and employees in Greater China. • Responsible for listening to customer needs, synthesizing, and developing a strategy for improved business performance. • Manage product, policy, or process changes for customer and team readiness. • Improve Customer Satisfaction Scores through frontline teammate development, process improvement, and tool development. • Partner with Business Units to implement improvements for customers. • Passion for the training and development of each employee. • Improve overall employee satisfaction scores and reduce attrition rates. • Develop direct reports to thrive in their roles. • Inspire and motivate peers globally while leading change.
🎯 Requirements
• 5 years + operational leadership experience in a customer service or e-commerce industry. • Bachelor degree and above. • Proficient in both English and Mandarin including reading and writing. • Rich experience in global and cross-functional organizations • Excellent customer centric service philosophy and understanding of the challenges in providing a world class customer experience while controlling costs in a growth environment. • A successful track record in achieving and exceeding customer service goals in a high growth business • Process/operational improvement background (Six Sigma/Lean certifications) in transaction business is desired.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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