CRM Manager

🕒 July 27

🇧đŸ‡Ș Belgium – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

đŸ‘» Ghost score 19%

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Logo of eCarsTrade

eCarsTrade

51 - 200 employees

Founded 2016

🚘 Automotive

đŸȘ Marketplace

đŸ€ B2B

Automotive ‱ Marketplace ‱ B2B

eCarsTrade is an online European car auction and used-vehicle marketplace focused on professional buyers (dealers and traders). The platform lists large volumes of ex-lease, post-rental and trade-in vehicles from European sources, offers both timed auctions and fixed-price sales, and provides detailed vehicle photos, inspection/appraisal reports, transparent fixed commissions, multilingual support, delivery/logistics across the EU (and export assistance), and data-driven pricing/bid recommendations. It emphasizes high-quality verified stock, a streamlined bidding/purchase flow, and after-sales support for cross-border transactions.

📋 Description

‱ Analyze data to generate actionable insights and develop new hypotheses for continuous improvement. ‱ Design and conduct A/B tests to optimize customer interactions and improve outcomes. ‱ Manage and prioritize incoming tasks and requests. ‱ Utilize CRM functionality, no-code, and low-code tools to execute complex tasks. ‱ Ensure the quality of your own work through thorough QA processes. ‱ Increase dealer retention, activation, and vehicle purchases by optimizing direct communication channels, including emails, web banners, push notifications, and SMS. ‱ Regularly adjust communication based on performance metrics. ‱ Enhance task management systems for the sales team, improving task prioritization and completion rates in collaboration with the Head of Sales. ‱ Manage and optimize HubSpot workflows, fields, and tasks. ‱ Improve efficiency in internal operations (Administration, Purchasing, Finance, HR, Development) by refining triggers and communication systems. ‱ Work closely with stakeholders to implement and monitor changes.

🎯 Requirements

‱ Commercial Skills: Ability to understand business needs and translate them into technical solutions. ‱ HTML & CSS: Essential for creating and customizing CRM communication. ‱ Testing & Analysis: Skilled in running A/B-tests and analyzing funnels. ‱ CRM Automation Software: Experience with Customer.io ‱ Nice to have ‱ MySQL: Strong understanding to manage and analyze data. ‱ JavaScript: Optional but beneficial for advanced customization. ‱ No-Code/Low-Code Tools: Proficient in Make.com, Zapier.

đŸ–ïž Benefits

‱ Contractor agreement with hourly rate ‱ Opportunity to work with a dynamic, international team ‱ Full remote position (Monday-Friday 9-18)

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