Team Lead – Customer Compliance

🔥 0 minutes ago

🇧🇪 Belgium – Remote

⏳ Contract/Temporary

🟠 Senior

🚔 Compliance

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eCarsTrade

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🚘 Automotive

🏪 Marketplace

🤝 B2B

Automotive • Marketplace • B2B

eCarsTrade is an online European car auction and used-vehicle marketplace focused on professional buyers (dealers and traders). The platform lists large volumes of ex-lease, post-rental and trade-in vehicles from European sources, offers both timed auctions and fixed-price sales, and provides detailed vehicle photos, inspection/appraisal reports, transparent fixed commissions, multilingual support, delivery/logistics across the EU (and export assistance), and data-driven pricing/bid recommendations. It emphasizes high-quality verified stock, a streamlined bidding/purchase flow, and after-sales support for cross-border transactions.

📋 Description

• Perform KYC, document verification, and screening checks. • Set standards for accuracy, attention to detail, speed, and consistency. • Handle complex or sensitive compliance cases and support difficult decisions. • Serve as the team's compliance role model. • Manage and coach Customer Compliance team members. • Monitor individual and team performance quality and speed. • Provide regular feedback and coaching. • Help prioritize workloads and handle complex customer cases. • Ensure customer documentation meets KYC and business requirements. • Maintain verification and screening processes throughout the customer lifecycle. • Manage compliance at post-registration, pre-invoice, and pre-pickup stages. • Identify gaps, risks, bottlenecks, and recurring process issues. • Improve workflows, increase automation, and reduce manual work. • Monitor European automotive-business KYC regulations and best practices. • Identify and escalate compliance risks. • Contact customers for additional information, clarification, or documentation. • Explain compliance requirements and guide customers through verification. • Handle sensitive customer conversations. • Collaborate with Sales, Customer Support, Finance, Back Office, and other teams. • Communicate account approval or outstanding requirements. • Ensure compliant accounts transfer smoothly to relevant teams.

🎯 Requirements

• Previous experience in Compliance, KYC, AML, Customer Verification, Back Office, Operations, or Administration. • Previous experience in a team lead, senior, supervisory, or coaching role is a strong advantage. • Strong understanding of KYC principles and customer verification processes. • Genuine interest in compliance and keeping up to date with changing regulatory requirements. • Strong attention to detail. • Excellent organisational and prioritisation skills. • A structured and analytical approach to solving problems. • A continuous-improvement mindset. • Interest in automation, process optimisation, and building scalable operational workflows. • Ability to make sound decisions when dealing with incomplete or complex information. • Strong communication skills and confidence communicating directly with customers. • High sense of responsibility, reliability, and ownership. • Ability to work independently while also coaching and supporting a team. • Comfortable working in a fast-moving international environment. • Fluent in English; other European languages are a plus. • Experience in the automotive industry or understanding of the European automotive market is a plus.

🏖️ Benefits

• Fully remote position, working from home. • Flexible schedule from Monday to Friday. • Contractor agreement with a competitive hourly rate. • A hands-on leadership role with significant ownership and influence over the compliance function. • The opportunity to improve and build processes as the company continues to scale. • The opportunity to contribute to the automation and digitalisation of compliance operations. • An international, fast-growing company where initiative, creativity, and ambition are valued. • A collaborative environment with direct impact on how the business operates. • Annual team-building event.