Implementation Consultant

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $21M Series C on 2002-02

SaaS • Enterprise • B2B

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Lead new customer implementations following ECIs standard methodology. • Drive customer satisfaction and ensure a smooth transition to Bolt software solution. • Own implementation training and coaching from the statement of work (SOW) through project completion. • Manage implementation projects, overseeing system setup, configuration, and training. • Guide customers on data definition and best practices for software utilization. • Conduct remote and onsite training sessions across all product areas. • Continuously expand industry knowledge of residential homebuilding and trade contracting. • Monitor new customers software adoption and proactively address usage challenges. • Optimize customer workflows to maximize product utilization and satisfaction. • Assist in data-building projects to accelerate implementations. • Deliver engaging educational presentations for customers and prospects. • Contribute to product documentation and learning management system materials. • Provide internal training and knowledge sharing with team members. • Support colleagues in resolving customer usage issues as needed. • Maintain accurate and timely administrative records, including time tracking, recap reports, and expense submissions.

🎯 Requirements

• A Bachelors degree with a major in business administration, business information systems, construction management, accounting, finance or a relevant discipline or equivalent years of experience. • 2+ years of progressive experience of full life cycle project implementation experience with comparable ERP software as an end user, consultant or implementation specialist. • Excellent written and verbal communication skills • Ability to work with both prospective and existing customers to define project requirements • Ability to manage customer needs and set proper customer expectations • Strong analytical, problem solving, organizational, and project management skills • Self-motivated and the ability to work independently as well as work effectively in a team environment • Excellent typing and computer skills, and proficient with Microsoft Office applications. • Ability to travel up to 50%

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities