CCM Developer

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🔥 6 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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ECM Tek, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

☁️ SaaS

💸 Finance

Enterprise • SaaS • Finance

ECM Tek, LLC is a company with over 15 years of experience in providing innovative IT business solutions across various industries. They specialize in managed services for restaurants, RV parks, and Airbnb, applying their expertise to drive innovation in these sectors. ECM Tek offers full lifecycle solutions, focusing on customer-centric service and excellence from start to finish. They are leaders in solution engineering, offering services such as template development, system integration, customer support, and business analysis. ECM Tek serves industries such as healthcare, property and casualty insurance, and life insurance, helping clients leverage their own expertise to create new products, services, and business models, thereby quickening innovation cycles and bridging operational gaps.

📋 Description

• Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead applications to meet business requirements. • Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications. • Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines. • Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange. • Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications. • Maintain detailed documentation of CCM configurations, templates, and processes. • Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies. • Provide training and support to end-users on CCM applications and best practices.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • Proven experience in developing CCM solutions using SmartCOMM, xPression, and Thunderhead applications. • Strong knowledge of SQL for data manipulation and retrieval. • Proficiency in XML and data transformation. • Familiarity with Microsoft Word for template design and document generation. • Excellent problem-solving skills and attention to detail. • Effective communication and teamwork abilities. • Ability to work independently and meet project deadlines. • Certification in SmartCOMM, xPression, or Thunderhead CCM applications (preferred). • Experience with other CCM tools or platforms (preferred). • Knowledge of scripting languages (e.g., JavaScript, VBScript) (preferred).