ECMC Group
1001 - 5000 employees
Founded 1994
🤝 Non-profit
📚 Education
Non-profit • Education
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. They are involved in initiatives like the Bold Path Fellowship, which provides entrepreneurial onramps for under-resourced graduates, and they focus on career coaching and support for students, including those who are formerly incarcerated.
Student Loan Call Center Representative
🔥 2 minutes ago
🎰 Nevada, North Carolina, +3 more states – Remote
💵 $20 / hour
⏱ Part Time
⚪️ Entry-level
📞 Call Center Representative
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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ECMC Group
1001 - 5000 employees
Founded 1994
🤝 Non-profit
📚 Education
Non-profit • Education
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. They are involved in initiatives like the Bold Path Fellowship, which provides entrepreneurial onramps for under-resourced graduates, and they focus on career coaching and support for students, including those who are formerly incarcerated.
📋 Description
• Contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay student loans and offer options. • Makes outbound calls to students and references to counsel them on options to manage student loans. • Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and consequences of default. • Maintains clear, concise and accurate documentation of borrower accounts. • Maintains current knowledge of laws and regulations affecting repayment of student loans. • Updates loan status on system of record. • Participates in work group activities to solve problems or improve processes.
🎯 Requirements
• High School diploma or GED • 1+ year of office/business, clerical or customer service experience • 1 year of call center experience (preferred) • 1 year of financial industry experience, including student loans, collections and/or banking (preferred) • Bilingual in Spanish and English (preferred)
🏖️ Benefits
• Medical, dental, and vision insurance plan options, with a generous employer subsidy. • Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs. • Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service. • Paid time off accrual starting at 20 days/year and commuter subsidy. • Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
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