Customer Service Associate, English Enrichment Centre

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EDGE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📚 Education

👥 B2C

⚡ Productivity

Education • B2C • Productivity

EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.

📋 Description

• Oversee the performance of the online arm of Write Edge • Support day-to-day operations and administrative duties • Ensure safety and appropriate behaviour of students • Address and manage staff complaints and enquiries • Train and manage new staff in customer support • Organise and conduct online open houses • Ensure smooth running of online classes and troubleshooting

🎯 Requirements

• At least 1-2 years of relevant work experience • Proficient in Google Suite and Microsoft Office • Knowledge of Google Classroom and Zoom (advantage) • Strong verbal and written English proficiency • Ability to multitask in a fast-paced environment • Emotional maturity and great interpersonal skills • Leadership qualities and project management experience (advantage)

🏖️ Benefits

• Great support and collaboration within the team • Opportunities for growth and skill development • Flexible working arrangements to balance work and personal life