Operations & Student Experience Assistant, Part-Time

Job not on LinkedIn

🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏱ Part Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EDGE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.

📋 Description

• Follow up with parents after trial classes and share teacher feedback. • Answer questions about programmes, schedules, fees, enrolment, attendance, payments, feedback, and replacement lessons. • Guide parents through enrolment and class selection. • Track trial outcomes, enrolments, renewals, withdrawals, retention, complaints, and operational issues. • Support onboarding for newly enrolled students and provide correct class information and links. • Handle parent concerns and complaints and coordinate resolutions with teachers or team members. • Communicate with teachers regarding students, trials, attendance, feedback, and parent concerns. • Coordinate teacher schedules, relief teachers, class transfers, replacement lessons, and rescheduling requests. • Maintain accurate student, parent, teacher, class, payment, attendance, and database records. • Update trackers, rosters, schedules, files, templates, and internal documents. • Prepare regular reports and updates for the team. • Organise pending follow-ups, parent requests, teacher matters, and operational tasks. • Follow SOPs and communication guidelines and suggest process improvements.

🎯 Requirements

• At least 1 year of experience working remotely in operations, customer service, education, administration, or a similar role. • Strong written and verbal communication skills in English and Bahasa Indonesia. • Able to work independently and manage responsibilities with strong ownership and initiative. • People-oriented, warm, and confident when communicating with parents and teachers. • Highly organised and meticulous, able to manage multiple students, schedules, follow-ups, and records accurately. • Quick problem solver who can stay calm under pressure and find practical solutions efficiently. • Proactive and resourceful, with initiative to identify what needs to be done and follow through. • Detail-oriented and reliable when handling student records, schedules, reports, and operational information. • Confident using Google Workspace, including Sheets, Docs, Drive, and Classroom. • Adaptable and comfortable working in a growing, fast-moving environment. • Experience in education, parent support, student services, or operations is a plus.

🏖️ Benefits

• Remote work arrangement • Part-time employment • Hands-on experience in a growing education company