Part Time Enrolment Specialist

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EDGE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📚 Education

👥 B2C

⚡ Productivity

Education • B2C • Productivity

EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.

📋 Description

• Drive enrolment, retention and conversion rates in existing and new locations • Professional handling of enquiries and registrations across WE's full range of services and activities • Manage Open Houses to ensure tight follow up and service • Develop a deep understanding of organisation's programmes and services to provide accurate and prompt information to students and parents. • Lead change projects/events to improve customer engagement, recruit new students • Perform any other duties and responsibilities as and when assigned by management • Developing new processes and protocols for student enrolment • Support in customer service training, events and related student enrolment systems. • Workflow design and optimisation to streamline business processes and enhance operational efficiency • Analyse existing workflow and recommend improvements • Process mapping: Collaborate with cross-functional teams and document process maps and user journeys to facilitate trainings and onboarding • Troubleshooting and resolving any technical or functional issues related to workflows • Collaborate with vendor’s support team as needed • Analytics and reporting: track and measure the efficiency of workflows, identifying further optimization • Generate regular reports and provide insights for decision making

🎯 Requirements

• Availability to work minimally one weekday & one weekend • Able to commence in September 2026. • Proficiency in CRM, Sales and Customer Service • Tech savvy and proficient with Google Suite • Excellent communication skills, both written and spoken. Bilingual would be preferred • Resilience in a fast-paced environment, with the ability to work independently • Strong interpersonal skills, including handling client feedback professionally • Demonstrates leadership skills and have the ability to drive impact • Adaptable and strong customer focused approach • Strong administrative skills, tech-savviness and proficiency with Google Suite

🏖️ Benefits

• Flexible work arrangements