Associate Project Delivery Lead

Job not on LinkedIn

🔥 11 hours ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟠 Senior

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Cloud • Enterprise

Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.

📋 Description

• Transition clients onto Thrive managed services • Investigate customer project needs by working with account managers to understand project success criteria and technical requirements • Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings • Ownership of the entire project life cycle • Work with the Account team to properly understand client account balance and invoicing needs • Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases • Completing Project Coordinator tasks when needed • Collaborate with customers and initialize the service order • Convert orders to projects/tasks/change requests for quick execution • Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials) • Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers) • Work with an Onboarding Consultant to research and confirm the project scope and service inclusions

🎯 Requirements

• Moderate experience in project management and professional services • Skilled in managing project plans, creating timelines, and keeping all parties to task • Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork • Understanding of cloud computing, networking, cyber security, and disaster recovery concepts • Familiarity with Thrive technologies included but not limited to: Office 365, Microsoft Server OS, Private Cloud, Public Cloud (Azure), Networking (Firewalls, Switching, Access Points), Disaster Recovery, Backup technology • Project management certification (PMP, CAPM, Prince etc.) would be great • Experience using SmartSheets and/or ServiceNow (or other project management software) would be great • Willingness to improve team processes and contribute to team and company initiatives