IT Systems Manager

🕒 May 11

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Education Perfect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

Education • SaaS

Education Perfect is a dynamic organization focused on providing a wide range of easy-to-use tools to support educators and enhance student learning. It offers a curriculum-aligned teaching platform that features interactive resources, AI-powered feedback tools, real-time progress tracking, and automated lesson recommendations. The platform is designed to improve learning outcomes by offering personalized learning opportunities and data-driven insights for teachers, ensuring that each student reaches their potential. With comprehensive coverage of key subjects and curricula globally, Education Perfect serves educators and students in over 50 countries, supporting them in creating tailored educational experiences that engage and inspire learning.

📋 Description

• Lead and support two IT Specialists across different time zones (NZ and Vietnam), providing clear direction, prioritisation guidance, and day-to-day coaching. Foster a collaborative, high-output team culture for the duration of the contract. • Own the IT support queue, ensuring tickets are triaged, assigned, and resolved within agreed SLAs. Monitor queue health, identify bottlenecks, and implement practical measures to keep service levels on track. • Ensure all technology provisioning for new starters and secure deactivation for leavers is completed on time and in line with EP’s standards. • Manage procurement of hardware and peripherals for new hires, working within budget and lead-time constraints. Maintain accurate asset records and ensure the asset register is up to date at all times. • Work with EP’s Group Director Engineering, COO and relevant stakeholders to prepare evidence, resolve gaps, and support the team through the audit cycle. • Lead the operational delivery of EP’s transition from Zluri to Torii as the primary SaaS management platform. This includes coordinating data migration, onboarding the team to new workflows, and ensuring continuity of SaaS visibility throughout.

🎯 Requirements

• Proven experience leading or mentoring IT support teams, ideally across multiple time zones or in a remote-first environment • Strong hands-on experience managing IT support queues, triaging tickets, and delivering against SLAs in a fast-paced environment • Experience with onboarding and offboarding processes, including user provisioning, access management, and device setup • Demonstrated experience managing hardware procurement and maintaining accurate asset registers • Familiarity with SaaS management tools (e.g. Torii, Zluri or similar) and overseeing system implementations or migrations • Solid understanding of information security practices, with exposure to frameworks such as ISO 27001 or similar • Experience working cross-functionally with stakeholders (e.g. Engineering, Security, People teams) to deliver IT outcomes • Strong problem-solving skills, with the ability to identify bottlenecks and implement practical, scalable improvements • Comfortable working in a high-growth or evolving environment, balancing day-to-day operations with longer-term improvements

🏖️ Benefits

• Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth across the company • Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays • Volunteer Day: All EPeeps receive one paid day per year to volunteer and give back to their communities • Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year • Work From Anywhere: Work up to 90 days per year from a different state or country—perfect for blending work and travel • Wellness Bonus: Receive a pre-tax $750 NZD End-of-Year Wellness Bonus to support your health and well-being • Health Insurance: Join our fully funded Southern Cross Wellbeing 1 plan ($500 excess), with optional add-ons and family cover • Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace • Communication Allowance: Get $50 NZD/month toward your phone and internet costs if you work remotely or in a hybrid setup • Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an extra 5 days of New Parents Leave for both, all available after your first 3 months. Returning primary caregivers also receive enhanced pension contributions to support their financial wellbeing. • Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP • Learning & Development: Access engaging internal workshops, performance reviews and ongoing development discussions to grow your career • Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service • Referral Bonus: Recommend great people and earn a $2000 NZD pre-tax bonus when your referral joins and passes their trial period • Workride: Access a bike, e-bike, or scooter through a temporary pre-tax salary sacrifice, saving 32–63% thanks to tax benefits. • EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees • The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community