Registration Manager

🕒 Yesterday

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Enterprise Events Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Enterprise Events Group is a premier event planning and management agency specializing in creating memorable live, virtual, and hybrid event experiences. With over 25 years of expertise, EEG offers a comprehensive range of services including event strategy, site selection, event management software, event production, logistics, sponsorship sales, tradeshow management, event registration, travel management, and event data analytics. The company utilizes its in-house EEG Event360 software platform, built on Salesforce, to deliver impactful event experiences that enhance brand visibility and drive business success. EEG prides itself on its deep-rooted industry connections and strategic partnerships to ensure each event exceeds expectations and leaves a lasting impression.

📋 Description

• Planning, developing, and executing registration program operations • Lead on small, mid-size and/or large events (approximately 500-5,000+ attendees) and/or participate in larger programs as supporting team member • Manage pre-program and on-site registration process • Manage data management for specific role and responsibility within a team dynamic (depending on size of event) as needed • Responsible for all program reporting, ensuring the integrity and accuracy of data • Manage and support all customer service efforts (phone/email communication) • Constantly evaluate process and progress of assigned programs and recommend staffing and/or timeline adjustments • Manage and train registration desk staff onsite • Participate in site inspections (as needed) • Act as liaison between project team regarding all registration facets of a program • Support development of registration websites, forms and materials in conjunction with Operations, Air and Web Development/Platform • Ensure that all communication received from client is effectively disseminated to the project team as well as attendees • Primary contact with hotel CSM and/or Rooms Manager, and outside vendors (for air and registration specific needs and out-sourced air and registration services) • Manage room block through final billing/establish initial hotel contact • Manage internal weekly registration meetings • Participate in any aspect of on-site program production that may be requested • Train internal team for any custom process for specific program (ie; Passkey, 3rd party registration system, virtual, etc.)

🎯 Requirements

• Bachelor’s Degree • Experience with database systems • Microsoft Office Suite Knowledge (Word, Excel, Powerpoint, etc.) • Minimum 2 – 3 years of Registration event/program management experience • Minimum 2 – 3 years of customer service experience