EFY Finance
Crypto • Fintech
EFY Finance is a Salvadoran-licensed digital asset platform that provides a wallet, exchange, and a crypto-powered payment card to help individuals and businesses manage and spend digital assets. The company offers custody through Fireblocks, real-time monitoring with Chainalysis, KYC/AML compliance, and 24/7 personalized support, positioning itself as a regulated fintech bridge between traditional banking and cryptocurrencies. EFY operates internationally from El Salvador and targets both retail and corporate customers with custody, trading, and payment solutions.
Head of IT Support – Bilingual English–Spanish
Job not on LinkedIn
November 25
🗣️🇪🇸 Spanish Required
EFY Finance
Crypto • Fintech
EFY Finance is a Salvadoran-licensed digital asset platform that provides a wallet, exchange, and a crypto-powered payment card to help individuals and businesses manage and spend digital assets. The company offers custody through Fireblocks, real-time monitoring with Chainalysis, KYC/AML compliance, and 24/7 personalized support, positioning itself as a regulated fintech bridge between traditional banking and cryptocurrencies. EFY operates internationally from El Salvador and targets both retail and corporate customers with custody, trading, and payment solutions.
📋 Description
• Own the full lifecycle of corporate laptops/desktops: procurement → setup → deployment → maintenance → retirement. • Manage MDM platforms for enrollment, compliance, and automation. • Maintain standardized images, secure configurations, and automated onboarding workflows. • Ensure consistent performance and user experience across macOS and Windows. • Provide rapid and effective resolution for device-related incidents. • Maintain a centralized inventory of SaaS licenses and installed applications. • Optimize license usage and costs. • Evaluate and approve software requests based on security, compliance, and budget. • Lead the IT Support team to deliver fast and reliable internal support. • Define support SLAs, escalation procedures, and ticketing standards. • Implement proactive monitoring, self-service tools, and automation to reduce recurring issues. • Collaborate with Security and Engineering on internal IT policies.
🎯 Requirements
• Strong expertise with macOS and Windows environments. • Hands-on experience with MDM systems (Jamf, Intune, Scalefusion). • Knowledge of SaaS license management and automation tools. • Solid understanding of IT security fundamentals and device hardening. • Experience with ITSM/ticketing tools (Jira SM, Zendesk, Freshservice, etc.). • Familiarity with scripting or workflow automation (Bash, PowerShell, MDM workflows).
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