Egis
Construction • Consulting • Sustainability
Egis is a leading global architecture, consulting, construction engineering, and operating firm. They collaborate with clients to build a more balanced, sustainable, and resilient world by focusing on transport, infrastructure, and the built environment. With a strong emphasis on sustainability and digital transformation, Egis provides services across the entire project lifecycle, from idea to operation, in over 100 countries worldwide.
10,000+ employees
Analyst, DTMO
Job not on LinkedIn
October 21
Egis
Construction • Consulting • Sustainability
Egis is a leading global architecture, consulting, construction engineering, and operating firm. They collaborate with clients to build a more balanced, sustainable, and resilient world by focusing on transport, infrastructure, and the built environment. With a strong emphasis on sustainability and digital transformation, Egis provides services across the entire project lifecycle, from idea to operation, in over 100 countries worldwide.
10,000+ employees
📋 Description
• Respond to inquiries related to the Defense Travel System (DTS), travel authorizations, vouchers, and reservations • Provide technical support for DTS interfaces, GTCC issues, and travel system errors • Assist military recruits through the Recruit Assistance Program (RAP) • Document all interactions in the Ticket Management System (TMS) and escalate unresolved issues • Maintain expert-level knowledge of DTS, TraX, EWTS, and related tools
🎯 Requirements
• Minimum 2 years in customer service or technical support • High school diploma required; associate or bachelor’s degree preferred • Proficiency in DTS, TraX, Oracle RightNow, NICE CXOne, and GDS platforms • Must be a U.S. citizen and able to obtain Tier 3 background investigation for access to DoD systems • Willingness to work rotating shifts to support 24/7 operations
🏖️ Benefits
• Professional development • Paid time off
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