Customer Success Associate - Remote

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August 9

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Africa Bright

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B2B • Healthcare Insurance • Marketing

Africa Bright is a digital marketing agency with over 16 years of experience, dedicated to helping medical professionals enhance their online presence. The company focuses on providing a wide range of services including website design and management, local SEO, social media marketing, mobile marketing, and online reputation management. With a large team of specialists, Africa Bright aims to guide doctors in expanding their patient reach and growing their practices through innovative digital solutions.

11 - 50 employees

Founded 2020

🤝 B2B

⚕️ Healthcare Insurance

📋 Description

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention. • Coordinate follow-up tasks, monitor client progress, and generate daily reports. • Maintain up-to-date knowledge of customer needs and requirements. • Correspond with clients and their office staff to strengthen relationships and address queries via texts, emails, and calls within strict deadlines. • Create content (slide decks, documents, spreadsheets) as needed. • Learn new software for audit and analytical purposes to extract information from clients' databases and create management reports.

🎯 Requirements

• Outstanding communication skills in spoken and written English. • Prior experience in communicating with clients (foreign or local). • Fundamental computer literacy and knowledge in Skype, Zoom, and Google Docs/Spreadsheets applications. • Experience in complaint management. • Prior experience in customer service or a similar field.

🏖️ Benefits

• WFH - Work from the comfort of your own home. • EPF/ETF - Each employee should enroll in the EPF/ ETF as per the Sri Lankan labor law. • Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act. • Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). • You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). • More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more. • You will get exposure to international clients and opportunities for growth and knowledge in the marketing field. • You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.