Africa Bright
B2B • Healthcare Insurance • Marketing
Africa Bright is a digital marketing agency with over 16 years of experience, dedicated to helping medical professionals enhance their online presence. The company focuses on providing a wide range of services including website design and management, local SEO, social media marketing, mobile marketing, and online reputation management. With a large team of specialists, Africa Bright aims to guide doctors in expanding their patient reach and growing their practices through innovative digital solutions.
Customer Success Manager
Job not on LinkedIn
August 30
Africa Bright
B2B • Healthcare Insurance • Marketing
Africa Bright is a digital marketing agency with over 16 years of experience, dedicated to helping medical professionals enhance their online presence. The company focuses on providing a wide range of services including website design and management, local SEO, social media marketing, mobile marketing, and online reputation management. With a large team of specialists, Africa Bright aims to guide doctors in expanding their patient reach and growing their practices through innovative digital solutions.
📋 Description
• Maintaining client relationships and engagement through proactive communication and personalized strategic advice. • Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions. • Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions • Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed • Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals • Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals
🎯 Requirements
• A love for building relationships and digging deep to understand customers' needs and challenges • Exceptional written and verbal communication skills • Empathetic and patient approach with a customer-centric mindset • Excellent organizational and time management skills to effectively juggle multiple client accounts and responsibilities • Results-driven self-starter with a proven track record for achieving revenue targets • Comfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes • Post-secondary education (or equivalent work experience) • Minimum of 2 years of work experience in a customer-facing role • Background in online marketing and search engine optimization (SEO) is highly desirable. • Other Requirements: Work From Home: This is a remote-work-first role. However, you are expected to meet with senior management on a recurring basis.
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