Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eleken.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Eleken is a UI/UX design agency specialized in providing tailored design solutions for SaaS companies. They offer services like product redesign, team extension, and complete design from scratch for various industries including healthcare, fintech, and data analytics. With a focus on user-centered design, Eleken integrates seamlessly into clients' teams to deliver iterative design improvements and support fast project recovery for deadlines. Their unique approach involves providing dedicated designers who work closely with client teams, offering high-value, responsive, and professional design expertise to enhance user interface and user experience. Eleken has experience working on complex and technical B2B use cases, and offers a free trial to showcase their design process.

📋 Description

• Stay in touch with active clients and ensure smooth collaboration • Spot risks early and coordinate with designers and the internal team • Identify account-growth opportunities through subscription expansion, additional services and partner solutions • Present growth ideas to the team and clients • Run quarterly NPS calls and collect qualitative feedback • Collect testimonials and reviews on platforms such as Clutch and DesignRush • Conduct exit interviews when clients leave • Reconnect with past clients and maintain relationships • Maintain a friendly, professional tone and know when to push clients appropriately • Collaborate with designers, managers and the sales team

🎯 Requirements

• 1+ year of experience as an Account Manager, Customer Success Manager or in a client-facing B2B role • Ideally experience in IT services, an agency or SaaS • Fluent spoken English • Experience managing 30+ client accounts simultaneously • Motivation to grow accounts through upsell, cross-sell and expansion • Proactivity and ability to independently investigate problems • Structured approach and strong organizational skills • Empathy and ability to build trust with clients and the internal team • Readiness to work with AI tools every day • Understanding of how SaaS and product companies work and their pain points (nice to have) • Experience working with designers or understanding of design and product development processes (nice to have) • Ability to work as a private entrepreneur (Ukrainian FOP) is asked in the application

🏖️ Benefits

• Fixed salary + bonuses for upsell results • Regular feedback and opportunities for growth • Remote work and flexible schedule • Paid vacation and sick leave • Co-working compensation • Finance support (we handle your accounting) • Ready workflows and AI-powered tools that minimize manual work