Field Service Engineer

🕒 June 5

🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Element Biosciences

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Element Biosciences is a company focused on providing high-quality sequencing and cytoprofiling solutions. They offer a range of products including instruments, reagents, kits, and software designed to enhance scientific research. The company's flagship product, the AVITI System, integrates state-of-the-art sequencing and cyto profiling into a single platform, delivering industry-leading accuracy at low costs. Element Biosciences is dedicated to empowering the scientific community with flexible and efficient tools to advance genomic research. They emphasize innovation and pricing accessibility, aiming to enable more scientists to take control of their research projects.

📋 Description

• Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identify root causes and resolve product issues in the field • Collaborate with internal partners to resolve customer issues and improve processes • Interact with customers to offer and assist in service contract sales and other service products • Assess maintenance/service needs and implement a plan of action for instrument service • Display professionalism, understanding, tact and technical knowledge in all customer interactions • Implement and follow spare-parts handling policies, including ordering, usage, returns, physical counts, and car stock management • Use service CRM software to accurately document work in a timely manner • Travel frequently inside the EMEA region

🎯 Requirements

• Bachelor’s Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience) • Experience with NGS sequencing instrument and sequencing run set up preferred • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware • Experience with multiple full life cycle product launches preferred • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred • Experience with fluorescence microscopy helpful • Excellent verbal and written communications skills, including technical writing abilities. • Must be flexible in working hours as this position may require customer support during non-regular business hours • Demonstrated account management skills preferred • Linux basics is a plus • Fluent in English verbal / written and fluent in Italian verbal / written is a must • Frequently moves boxes weighing up to 20 pounds • International and Domestic travel up to 80%

🏖️ Benefits

• Stock options • Sales commission