Vice President, Communications Underwriting

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eLEND Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

eLEND Solutions is a vendor-neutral FinTech SaaS platform that connects automotive dealers, lenders, and partners to enable real-time, lender-matched funding scenarios at the point of sale. The company provides credit and identity verification, advanced pre-desking and finance/desking tools, and integrations with major CRMs, inventory systems, and websites to streamline connected retailing and improve fundable deals and close rates. eLEND emphasizes data security and compliance (SOC 2 certified) while offering configurable APIs and middleware to unify sales and finance workflows for dealerships and lending partners.

📋 Description

• Provide strategic leadership for the Communication Underwriting department • Lead, develop, mentor, and inspire Underwriting Managers and Underwriters • Foster a culture centered around accountability, collaboration, operational excellence, and exceptional client service • Establish performance expectations and create development opportunities for future leaders • Serve as the executive escalation point for complex underwriting scenarios and communication challenges • Promote a culture of continuous learning, innovation, and professional development • Oversee all underwriting communication with internal teams, clients, brokers, correspondents, and business partners • Establish and maintain exceptional client service standards across the underwriting organization • Ensure underwriting decisions are communicated accurately, professionally, and within established service-level expectations • Promote consistency in communication across all underwriting teams • Resolve escalated client service concerns while maintaining strong partner relationships • Continuously improve the underwriting communication experience • Establish, communicate, and enforce company underwriting guidelines, AFR overlays, agency requirements, and investor policies • Ensure consistent credit decisioning across all underwriting teams • Serve as the executive authority for complex loan scenarios and exception requests • Participate in credit policy committee meetings and provide strategic recommendations • Stay current on evolving agency guidelines, investor changes, and regulatory updates • Provide final review and approval guidance for complex, high-value, or escalated loans • Partner closely with Sales, Operations, Capital Markets, Compliance, Secondary Marketing, Closing, Processing, Quality Control, and Executive Leadership • Drive collaboration that improves workflow efficiency throughout the loan lifecycle • Support company initiatives that enhance operational performance and customer satisfaction • Build strong relationships with agency representatives, investors, and external partners • Collaborate on strategic initiatives that improve communication, quality, and operational execution • Ensure all underwriting communications and decisions comply with agency, investor, and company guidelines • Maintain compliance with FHA, VA, USDA, Conventional, CFPB, TRID, RESPA, ECOA, Fair Lending, HMDA, and other applicable regulations • Ensure complete documentation supporting underwriting decisions • Lead Quality Control remediation efforts and corrective action initiatives • Drive consistency in underwriting decisions while mitigating organizational risk • Protect the integrity of the underwriting process through sound credit governance • Develop and monitor department KPIs, dashboards, and performance metrics • Analyze underwriting trends and recommend operational improvements • Lead root cause analysis for recurring quality or operational issues • Develop preventative solutions that improve efficiency and loan quality • Utilize Loan Origination Systems (LOS), Automated Underwriting Systems (AUS), reporting tools, and business intelligence platforms to optimize performance • Drive operational excellence while balancing quality, productivity, compliance, and customer experience • Mentor Underwriting Managers and future executive leaders • Develop leadership succession plans • Build training programs that improve communication consistency • Lead organizational change initiatives • Champion employee engagement and retention • Drive continuous process improvement initiatives • Promote innovation and technology adoption • Support strategic planning and long-term organizational growth.

🎯 Requirements

• 10+ years of progressive Mortgage Underwriting leadership experience • Demonstrated success leading large underwriting teams within mortgage or financial services • Extensive experience developing underwriting operations, communication strategies, and organizational performance • Strong knowledge of FHA, VA, USDA, Conventional, Jumbo, Agency, and Investor underwriting guidelines • Exceptional strategic thinking, credit analysis, and executive decision-making skills • Proven ability to lead through change while maintaining operational excellence • Outstanding leadership, coaching, and team-building abilities • Exceptional communication, negotiation, and relationship management skills • Strong analytical mindset with experience using KPIs to drive business decisions • Ability to manage multiple high-priority initiatives in a fast-paced environment • Deep understanding of the complete mortgage lending lifecycle • Passion for developing leaders and building high-performing teams.

🏖️ Benefits

• Competitive Executive Compensation Package starting at $151,000-$180,000 • Leadership Incentive based on base pay • Leadership Development & Executive Coaching • Comprehensive Medical, Dental & Vision Coverage • 401(k) Program with Company Match of 1% • Paid Time Off & Company Holidays • Continuing Education & Professional Certifications • Executive Leadership Development Programs • Career Growth within Mortgage Operations Leadership • Collaborative, innovative, and mission-driven leadership environment