Director of BH

🕒 April 10

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elev8.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🧘 Wellness

☁️ SaaS

B2B • Wellness • SaaS

elev8. io is a growth accelerator and patient-acquisition agency that provides a 360° lead-to-admit solution for behavioral health centers, specializing in addiction treatment and mental health. The company offers multi-channel lead generation, admissions enablement, and CRM & tech enablement (including a CRM product), plus ROI-calculators, playbooks, and tools for improving admissions, verification-of-benefits, and marketing-to-sales alignment. elev8. io focuses on measurable metrics like CPL, VOBs, CPA and works with behavioral-health providers as well as B2B/SaaS and tech companies.

📋 Description

• Lead the elev8 CSM team: managing Customer Success Managers, building the systems that make client relationships predictable and scalable, and holding the team accountable to retention and growth outcomes. • Serve as elev8's behavioral health and insurance expert: the person treatment center clients immediately trust because you speak their language and have lived their problems. • Own BH and payer discovery on every new client onboarding: mapping census history, payer mix, admissions funnel, and insurance friction points, and translating that into strategic context the delivery team needs. • Maintain portfolio-wide MRR retention at 95%+ and drive Net Revenue Retention to 110%+ through expansion and deepened account engagement. • Identify at-risk accounts early, build intervention plans within 5 business days of escalation, and return flagged accounts to healthy status within 60 days. • Ensure 75%+ of active accounts are on track toward defined census, CPL, or CPA targets at all times. • Build and enforce the CSM operating system: onboarding workflows, QBR cadences, escalation frameworks, and documentation standards across ClickUp, Salesforce, and Agency Analytics. • Develop CSM talent through structured 1:1s, documented performance expectations, and clear promotion criteria. • Elevate the entire elev8 team's BH intelligence: build the internal knowledge base that makes every campaign, report, and client conversation more grounded in operational and payer reality.

🎯 Requirements

• 10+ years in behavioral health: program operations, admissions leadership, BD, or founding and growing a treatment program. • Direct leadership experience in BH settings with accountability for census-driven performance outcomes. • Real understanding of how BH-specific marketing works and how it connects to census: you've evaluated vendors, managed marketing budgets, or built growth strategy from the operator side. • Deep payer fluency: prior authorization, UR criteria, payer mix composition, and how reimbursement shapes a facility’s revenue model. • Working fluency in digital marketing and marketing technology: you can engage confidently with SEO strategy, paid media performance, CRM integrations, and admissions technology. • Strong client-facing communication skills: comfortable with treatment center CEOs, COOs, admissions directors, and clinical leadership. • Willingness to travel for onboarding calls, QBRs, and industry events.

🏖️ Benefits

• Mission with Meaning: Your work supports behavioral health organizations helping people recover from addiction and mental health challenges. • Remote-First: US-based, fully remote with flexible structure. • Long-Term Growth: Clear path to VP of Client Success and executive leadership as elev8 scales. • Performance-Linked Compensation: Base salary + quarterly bonus tied directly to KPIs you control