Crisis Clinician Lead

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $82.2k - $128.9k / year

⏰ Full Time

🟠 Senior

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Elevance Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.

📋 Description

• Direct Call Handling: When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers • Adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions • Provide active listening, engaging with callers and developing rapport • Supportive Role: In the absence of managers, Crisis Clinician Lead are responsible for their shift • Monitor call volumes, track staff availability and call statuses • Participate in inter- and intradepartmental teams projects and initiatives • Respond to more complex cases and account specific requests • Conduct assessments to identify individual needs and develop care plans to address objectives and goals • Coordinate with internal and external resources to meet identified needs of the members and collaborate with providers

🎯 Requirements

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing • Minimum of 4 years of clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment • Current active unrestricted license such as RN LCSW LMHC LICSW LPC or Clinical Psychologist to practice as a health professional within the scope of licensure • Extensive experience in case management and telephonic and/or in person coaching with members • Managed care experience required • Licensed Alcohol and Drug Counselor is strongly preferred • Call center experience is strongly preferred • Crisis-related experience is strongly preferred

🏖️ Benefits

• comprehensive benefits package • incentive and recognition programs • equity stock purchase • 401k contribution • paid holidays • Paid Time Off • medical • dental • vision • short and long term disability benefits • wellness programs • financial education resources