Collection Specialist

Job not on LinkedIn

🔥 6 minutes ago

🌐 Mexico, Philippines, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Collection Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elevate and Delegate

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate is a company that specializes in helping businesses reduce staffing costs and improve efficiency by sourcing and managing high-performance remote teams. They find talented overseas employees to fill roles such as virtual assistants, bookkeepers, customer service representatives, video editors, and more. Their services include smooth and efficient hiring and onboarding processes, strategy sessions to understand client pain points, and a 90-day satisfaction guarantee for their placements. Elevate and Delegate aims to help businesses grow without increasing their workload, by providing a dedicated talent overseas that works on the client's schedule.

📋 Description

• Contact customers by phone, email, and text regarding past-due balances • Secure payment or firm payment commitments and follow up until balances are resolved • Prioritize collection activities based on account balance, aging, and collection tasks • Track promises to pay and follow up when payments are due • Work through automated collections tasks in NetSuite or other systems • Complete first reminders, second reminders, and sales representative escalations • Keep collection tasks current, accurately documented, and properly closed • Progress accounts through appropriate escalation processes • Verify and update billing and accounts payable contacts and contact details • Research closed locations, ownership changes, duplicate records, and test accounts • Coordinate account cleanup and updates with Accounting • Assist customers with online payment processes • Resend invoices, statements, and payment documentation • Confirm and document payments received • Identify causes of unpaid balances, including missing purchase orders, disputed charges, incorrect contacts, and unapplied credits • Route disputes, credit requests, payment plans, and other issues to Accounting or Sales • Maintain detailed customer interaction records in NetSuite • Document calls, emails, payment commitments, account updates, and follow-up actions • Provide weekly reports on accounts worked, payments collected, promises to pay, contact updates, and accounts requiring escalation • Perform other administrative and collections-related duties as needed

🎯 Requirements

• 2+ years of experience in collections, accounts receivable, billing, or phone-based B2B customer service • Fluent English with excellent verbal communication and a neutral, professional American accent • Strong written English skills for clear, concise, and professional emails and messages • Experience with NetSuite, an ERP, CRM, or similar business system is a plus • Ability to quickly learn new software and workflows • Restaurant, franchise, or QSR industry experience is a plus but not required • Comfortable working Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time • Reliable computer, professional headset, high-speed internet, and backup internet/power for potential outages • Quiet and dedicated home workspace suitable for frequent customer calls • Confident and professional communication during payment conversations • Persistence when requesting payment while maintaining positive customer relationships • Calm and professional handling of frustrated or difficult customers • Highly organized and detail-oriented with strong follow-through • Comfortable handling high-volume, repetitive outbound calls and daily task queues • Resourceful and proactive with outdated or difficult-to-reach contact information • Self-directed, dependable, and able to work independently in a remote environment • Results-oriented focus on dollars collected and accounts resolved • Ability to collaborate with Accounting, Sales, and Customer Operations teams • Comfortable using AI tools for drafting communications, summarizing information, and prioritizing tasks

🏖️ Benefits

• Direct client relationship and independent handling of client-related matters • Payments handled directly by the client; salary paid directly to the worker • Vacation leave and holiday scheduling aligned with client business needs and policies • Application review and client consideration for shortlisted candidates • Loom video application process with interview guidance • Opportunity to work remotely • Client-provided discretion regarding vacation leaves and holidays