Operations and Support Specialist – Logistics

Job not on LinkedIn

🕒 September 12

🇵🇭 Philippines – Remote

💵 $1.2k - $1.6k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elevate and Delegate

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate is a company that specializes in helping businesses reduce staffing costs and improve efficiency by sourcing and managing high-performance remote teams. They find talented overseas employees to fill roles such as virtual assistants, bookkeepers, customer service representatives, video editors, and more. Their services include smooth and efficient hiring and onboarding processes, strategy sessions to understand client pain points, and a 90-day satisfaction guarantee for their placements. Elevate and Delegate aims to help businesses grow without increasing their workload, by providing a dedicated talent overseas that works on the client's schedule.

📋 Description

• Support brokers with day-to-day shipment and logistics coordination • Schedule and confirm pickup and delivery appointments • Perform track-and-trace activities and maintain accurate shipment status updates • Follow up with carriers, drivers, and relevant stakeholders • Identify potential delays or issues and escalate them appropriately • Ensure shipments move according to schedule and customer expectations • Update shipment information, customer records, dashboards, boards, trackers, and operational data • Identify discrepancies or missing information and resolve them • Provide administrative support to brokers, including documentation, follow-ups, scheduling, and task monitoring • Take ownership of assigned workflows and complete them independently • As responsibilities expand, communicate with customers, handle after-hours correspondence, provide updates, and escalate customer issues • Support basic operational decision-making within established guidelines • Potentially support pricing, complex shipment coordination, customer accounts, process improvements, and broader operations workflows

🎯 Requirements

• 2+ years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related field • Experience with logistics, freight, transportation, or shipment coordination strongly preferred • Familiarity with shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics workflows • Strong attention to detail and accurate information maintenance across multiple systems • Ability to manage multiple tasks, priorities, and moving parts simultaneously • Strong written and verbal English communication skills • Highly organized with strong follow-through and ability to work independently • Comfort working in a fast-paced, growing business with evolving responsibilities • Technological proficiency and ability to learn new software and systems • Familiarity with ChatGPT and Claude, and willingness to use technology to improve productivity • Reliable computer with at least 4 GB of RAM and sufficient storage • Ability to work required business hours, including potential after-hours support • Experience with a freight brokerage or 3PL is a strong plus • Experience with TMS, transportation management, load boards, or freight management systems is a strong plus • Experience with track and trace and carrier management is a strong plus • Experience communicating directly with US-based customers, carriers, or drivers is a strong plus • Experience supporting brokers in a high-volume environment is a strong plus • Experience with freight pricing or quoting is a strong plus • Experience handling after-hours customer communication is a strong plus • Experience with operational dashboards, reporting, or performance tracking is a strong plus • Experience using AI tools such as Claude or ChatGPT to improve workflows is a strong plus

🏖️ Benefits

• Direct client communication and independent handling of client-related matters • Payments handled directly by the client; salary paid directly to the worker • Vacation leave and holiday scheduling aligned with client policies and business needs • Loom video application process • Stable internet connection expected for application recording