Customer Service Representative

🕒 September 8

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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High Scale

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

✈️ Travel

Consulting • Food & Beverage • Travel

<High Scale> High Scale is a performance marketing agency that produces high-volume, social-native video creative using cutting-edge AI and data-driven testing to crush ROAS and lower CAC for consumer brands. They front production costs and operate a no-cost-per-content model — clients pay only when they use the ads — enabling rapid creative iteration, large-scale video production, and optimized ad openers across categories like personal care, eyewear, food, footwear, and home services.

📋 Description

• Conduct phone and video screening interviews with applicants • Evaluate candidates' communication skills, work experience, professionalism, and overall fit • Follow structured interview guides and adapt naturally to conversations • Prepare detailed interview notes and recommendations for hiring managers • Serve as the first point of contact for applicants • Answer candidate questions professionally and empathetically • Communicate interview schedules, updates, and next steps in a timely manner • Represent the High Scale brand in candidate interactions • Review resumes and verify minimum qualifications • Coordinate interviews between candidates and hiring managers • Maintain accurate candidate records in the Applicant Tracking System (ATS) • Follow up with candidates throughout the hiring process • Identify improvements to the candidate experience and recruitment workflow • Provide feedback on interview processes and screening criteria • Collaborate with the Talent Acquisition team on hiring goals and operational improvements

🎯 Requirements

• At least 2 years of experience in customer service, call center, BPO, or another customer-facing role • Experience handling inbound or outbound calls while maintaining professionalism and empathy • Clear, confident, and professional communication in English • Ability to build rapport quickly and ask thoughtful questions • Active listening skills • Ability to take accurate notes and manage multiple conversations • Ability to manage schedules, follow structured processes, and organize candidate information • Ability to prioritize multiple tasks while maintaining accuracy and professionalism • Ability to adapt to changing priorities and take initiative • Interviewing, quality assurance, or recruitment experience is a plus but not required

🏖️ Benefits

• Gain hands-on experience in interviewing, candidate evaluation, and recruitment operations • Ongoing coaching and opportunities to develop interviewing, communication, and people skills • Growth opportunities into Recruiting, Talent Acquisition, HR Operations, or People Management roles • Collaborative, high-energy culture • Equal opportunity workplace • Fully remote work arrangement