Customer Service Consultant

Job not on LinkedIn

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Liaise with customers via phone, online chat, and email to deliver exceptional service • Handle high volumes of inbound calls and customer enquiries promptly and professionally • Resolve customer issues effectively while maintaining composure under pressure • Conduct outbound calls to follow up with customers and provide updates • Maintain a positive, empathetic, and professional attitude across every interaction • Assist customers with processing payments using payment management tools • Support day-to-day operational logistics and booking schedules • Operate and manage customer enquiries through online chat systems • Collaborate with internal teams to ensure seamless service delivery • Complete initial training Monday–Friday during Australian working hours for a minimum of one month until competency is assessed • Work mandatory Saturday shifts after training, with a weekday rostered day off

🎯 Requirements

• Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat • Strong conversational ability and phone-handling experience • Professional written English skills for live chat and email support • High level of verbal English proficiency with a clear telephone manner • Exceptional problem-solving skills and the ability to multitask effectively • High attention to detail, strong reliability, and excellent punctuality • Full commitment to working permanent Saturday shifts as part of the post-training schedule • Hands-on experience using online live chat platforms such as Podium (nice-to-have) • Previous experience using payment processing applications (nice-to-have) • Prior background working in logistics, self-storage, or service operations (nice-to-have)

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Full-time job • HMO (STAFF only) • Annual leave • Adhoc Bonus