Customer Service Representative, DTC E-commerce

Job not on LinkedIn

🕒 September 1

🇵🇭 Philippines – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EU

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

💄 Beauty

eCommerce • Beauty

EU is presented here only through front-end website code and assets. The provided snippet is CSS and font loading configuration for a consumer-facing web storefront (fonts, loading overlay, color tokens like --COLOR-SALE-BG, --COLOR-SOLD-BG, --COLOR-SAVING-BG, CDN font paths). This suggests EU operates or maintains an e-commerce website with a polished UI/UX and product-state styling. The domain paths in the snippet (www. faccelove. com) and variable names hint at a focus on beauty/face-related retail, though product details are not included in the snippet. Based on the available data, EU appears to be a retail/e-commerce business with a likely emphasis on beauty or personal-care products and a modern web front end.

📋 Description

• Respond to customer inquiries primarily via email in a timely and professional manner • Handle customer concerns, complaints, and order-related issues • Provide accurate information about products, orders, and policies • Manage and organize customer support tickets using Zendesk or similar tools • Assist with order tracking, returns, and refunds through Shopify • Collaborate with the team via Slack and other communication platforms • Maintain a positive and helpful brand voice in all interactions

🎯 Requirements

• Experience in Amazon Seller Central and e-commerce customer support • Excellent written communication skills (required) • Proven experience answering customer emails (required) • Hands-on experience with Amazon Seller Central and Zendesk or similar email support tools (required) • Experience using Shopify (required) • Background in e-commerce customer support (required) • Familiarity with Slack or similar communication platforms • Highly organized, responsive, and detail-oriented • Able to work independently and manage time effectively • Must be available consistently, 7 days a week

🏖️ Benefits

• Competitive salary • On-time and reliable payments • Opportunity to work with a fast-growing global e-commerce brand • Long-term growth opportunities