Customer Service and Ecommerce Operations Specialist

Job not on LinkedIn

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 ₱65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outforce

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

☁️ SaaS

Consulting • Recruitment • SaaS

Outforce is a global offshore recruitment and outsourcing company, recognized for its innovative approach in connecting businesses with top-tier talent. Based in Australia and with significant operational presence in the Philippines, Outforce provides customized talent solutions to enhance productivity and reduce staffing costs for various industries. Offering transparent pricing and a commitment to client satisfaction, Outforce empowers businesses worldwide to effectively meet their staffing needs.

📋 Description

• Provide customer support for a premium UK footwear brand • Manage customer enquiries, complaints, product fit and sizing advice, returns and reviews • Answer Gorgias tickets and chat enquiries from UK and US websites • Escalate complaints and issues where appropriate • Build product knowledge and provide specific fit, sizing and suitability advice • Maintain the brand tone of voice in written communications • Monitor and respond to customer reviews • Manage returns issues through SWAP and coordinate with fulfillment partners • Prepare monthly summaries of recurring return reasons and fit or sizing patterns • Assist with Shopify product uploads and content management • Perform SEO optimization with AI assistance • Maintain accurate product data, sizing information, descriptions, images and stock status • Support seasonal catalogue launches • Review AI-resolved conversations for quality and tone • Improve macros, help center content and AI instructions • Track contacts resolved without human involvement and identify automation opportunities • Route complaints and sensitive situations to human agents • Provide approximately four to six hours per week of bounded administrative support to the founder, including document preparation, research, data gathering, diary and travel coordination

🎯 Requirements

• Very strong command of English • Excellent written English, with warmth, clarity and accuracy • Proactive problem solver who takes ownership • Confident and comfortable interacting with customers • Previous customer service experience with a direct-to-consumer ecommerce or retail brand, ideally serving UK or US customers • Experience with a helpdesk platform such as Gorgias, Zendesk, Re:amaze or similar • Working knowledge of Shopify helpful but not essential; training provided • Exposure to Canva or similar tools nice to have • Comfortable working with AI-assisted tools as part of daily work • Able to work independently with limited supervision and raise issues early • Customer affinity, particularly for predominantly women over 50 expecting personal service • Able to work UK working hours

🏖️ Benefits

• Competitive compensation package aligned with your skills and experience • Night differentials pay • Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave • Engaging team activities and events • Build strong, high-impact connections with key stakeholders across the business • Client engagement initiatives