Patient Support Representative – Appointment Scheduling

Job not on LinkedIn

🕒 September 8

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Respond to and convert enquiries received through phone, email, forms, and other marketing channels • Provide information about chiropractic services and address potential patients’ questions or concerns • Manage incoming leads and follow up in a timely and professional manner • Reactivate previous patients through proactive outreach and follow-up campaigns • Maintain accurate records of enquiries and interactions in the lead management system • Track and report lead conversion rates and other relevant metrics • Schedule initial consultations and follow-up appointments • Coordinate with chiropractors and clinic staff to ensure availability and smooth scheduling • Handle payment transactions for consultations and treatments • Provide pricing and payment-option information • Deliver excellent customer service and ensure positive patient experiences • Address complaints and issues promptly, escalating when necessary • Perform other role-specific duties as required

🎯 Requirements

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field • Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting • Background in the medical field, such as healthcare administration, medical sales, or a similar area • Excellent communication and interpersonal skills • Strong organizational and time management abilities • Proficiency with lead management and CRM software • Ability to multitask and prioritize effectively in a busy environment • Empathetic, patient-focused attitude with a commitment to delivering high-quality service • High level of professionalism, integrity, and respect for patient confidentiality

🏖️ Benefits

• Permanent work from home • Monday–Friday: 5:00 AM – 2:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace