Service Coordinator

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Elevate and Delegate

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate is a company that specializes in helping businesses reduce staffing costs and improve efficiency by sourcing and managing high-performance remote teams. They find talented overseas employees to fill roles such as virtual assistants, bookkeepers, customer service representatives, video editors, and more. Their services include smooth and efficient hiring and onboarding processes, strategy sessions to understand client pain points, and a 90-day satisfaction guarantee for their placements. Elevate and Delegate aims to help businesses grow without increasing their workload, by providing a dedicated talent overseas that works on the client's schedule.

📋 Description

• Answer incoming support calls in a friendly, professional manner. • Create, update, and manage tickets in Autotask. • Ask the right questions to accurately document client issues. • Categorize and prioritize tickets according to company procedures. • Route tickets to the appropriate queue or team member. • Monitor the support inbox and create tickets as needed. • Monitor open and unassigned tickets to ensure timely follow-up. • Follow up internally when tickets require attention. • Assist with other administrative tasks as needed.

🎯 Requirements

• Excellent spoken and written English. • Strong phone and customer service skills. • Friendly, dependable, organized, and detail-oriented. • Ability to multitask and stay organized in a fast-paced environment. • Comfortable learning new systems and following established processes. • Previous experience working with a Managed Service Provider (MSP). • Experience using Autotask or another PSA/ticketing system

🏖️ Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. • Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. • Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.